successfactors
Senior Relationship Manager - Equities
Standard Chartered Securities (India) Limited
Mumbai, IND
Full-time
Manager
Onsite
Discovered 2 weeks ago
Free
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• Maintaining a good rapport with the customer. • Receive and place orders in the trading system ensuring adherence to customer authentication norms. • Strive for a 100% error free record of dealing. • Adhere in letter and spirit to the Do’s and Don’ts for dealers rolled out by the compliance dept. • Attend to customer queries and complaints in a professional manner and in accordance with the policy on complaint management. • Generate revenue from customers through constant interaction and information dissemination of the markets and house views. • Work closely with the RM and BM on sales strategy and improvement of quality and service standards. • Cross-sell or pass leads for customer’s ancillary requirements through the RM. • Maintain customer data confidentiality. • Maintain a professional atmosphere in the dealing room.
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Job Summary
• Maintaining a good rapport with the customer. • Receive and place orders in the trading system ensuring adherence to customer authentication norms. • Strive for a 100% error free record of dealing. • Adhere in letter and spirit to the Do’s and Don’ts for dealers rolled out by the compliance dept. • Attend to customer queries and complaints in a professional manner and in accordance with the policy on complaint management. • Generate revenue from customers through constant interaction and information dissemination of the markets and house views. • Work closely with the RM and BM on sales strategy and improvement of quality and service standards. • Cross-sell or pass leads for customer’s ancillary requirements through the RM. • Maintain customer data confidentiality. • Maintain a professional atmosphere in the dealing room.
Key Responsibilities
- Maintain rapport with customer • Maintain rapport with SCB stakeholders
- Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
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