Senior Project Engineer (Cloud & Infrastructure)

Deliver infrastructure, cloud and modern workplace projects across a diverse customer base.

Design and implement secure, scalable IT solutions that align with customers' business objectives.

Build trusted relationships with customers, becoming a strategic technical advisor rather than simply a support engineer.

Proactively review customer environments, identifying opportunities to improve performance, resilience, security and user experience.

Lead cloud adoption and infrastructure modernisation projects, including Microsoft 365, Azure and hybrid environments.

Ensure customer environments remain secure and aligned with Cyber Essentials best practices.

Act as the final technical escalation point for complex infrastructure and support issues.

Take ownership of major technical incidents and change requests through to successful completion.

Mentor and support Service Desk engineers, helping to develop the wider technical capability of the business.

Work collaboratively across Professional Services, Service Delivery and Account Management to deliver outstanding customer outcomes.

Extensive hands-on experience across Microsoft technologies, including: Microsoft 365, Azure, Entra ID, Intune, Microsoft Defender, Active Directory, Exchange Online

Strong experience working with: Windows Server, Hyper-V, VMware, SQL, AWS, Hybrid infrastructure environments and Backup and Disaster Recovery Solutions.

Good understanding of networking technologies: LAN/WAN, VPN, Firewall, Switching and Routing, Wireless networking, Co-location and Hybrid environments

Experience of diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis.