Senior Program Manager | Continuous Improvement, AMET -- ACES

Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence Systems) Program Manager III for its MEATR operations team.

The candidate should enjoy getting their hands dirty, working on the floor for conducting time and motion studies and analysis and looking around the corners for solutions with the aim of optimization of cost and productivity in Amazon Rush last mile delivery stations.

As an ACES (Amazon Customer Excellence Systems) program manager III, you will be the subject matter expert for Rush operations driving cost optimization for UAE operations in addition to supporting network speed and DEX projects.

You will be a subject matter expert on Rush operations and tools focusing on safety, quality, productivity, and delivery associate experience agenda as well as network speed projects.

This role calls for an individual who can own all aspects of how transportation impacts customer experience, and operator experience; monitor metrics, determine, then drive any initiatives necessary to improve it.

It requires an individual to showcase judgement and decision-making skills to balance customer experience with financial impact.

This position offers a broad exposure to various business, financial, and technical teams within Amazon.