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Senior Program Coordinator, Corporate Masters (Riyadh)
ie University
Riyadh, KSA
Full Time
Senior
Onsite
1 weeks ago
Project ManagementCustomer ManagementCommunicationEvent OrganizationEnglishSpanish
Free
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About the Role
IE University is seeking a Senior Program Coordinator to manage the Corporate Masters program in Riyadh, serving as the key interface between students, professors, and departments.
Key Skills for This Role
Project ManagementCustomer ManagementCommunicationEvent OrganizationEnglishSpanish
Responsibilities
- Meet with corporate students to solve issues, offer advice, and give support with empathy and a professional customer oriented approach
- Co manage the relationship with class representatives together with other team members
- Support corporate students facing academic difficulties or overall challenges within the programs
- Manage written and oral communications with corporate students, including regular communications and information points
- Using corporate student feedback, identify ways to improve their experience with IE
- Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc.
- Collaborate with other IE Departments to ensure a successful student experience
- Offer support with the delivery of the Corporate Masters
- Attend to all administrative and logistical duties to ensure smooth running of the department
- Assist participants and faculty before, during and after the program
- Offer support to program managers/admissions with sales related duties: represent IE at promotional events, attend to administrative duties, participate in onboarding processes, daily commercial activity, help with event organization
- Take responsibility for corporate special program components, areas, initiatives and projects
Requirements
- Master's Degree strongly preferred
- Bilingual or advanced proficiency in English and Spanish (written and oral)
- Minimum of 3 years of professional experience
- International experience strongly preferred
- Strong project management capabilities
- Solid customer management skills, ability to work under pressure, high level of accountability
- Experience in multi stakeholder environments, excellent communication skills, strong customer orientation
- Valid EU work permit
Full Job Posting
Overview
- IE University's Corporate Relations is looking for a Program Coordinator, Riyadh Office to join its team!
- The Program Coordinator is responsible for the delivery and day to day management of projects and activities relating to IE’s Corporate Masters.
- Reports to the Corporate Masters Directors and oversees the work of other Corporate Programs Assistants when required.
Responsibilities
- Meet with corporate students in order to solve issues, offer advice, and/or give support with empathy, sensitivity and a professional customer oriented approach, on a daily basis.
- Co manage the relationship with class representatives together with other team members
- Support corporate students facing academic difficulties or overall challenges within the programs
- Manage (written and oral) communications with corporate students, including all written regular communications and information points; presentations and information sessions; etc.
- Using corporate student feedback, identify ways to improve their experience with IE.
- Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
- Collaborate with other IE Departments – such as the Admissions Department, Marketing Department, Planning, Documentation, Student Services, Student Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. – in order to ensure a successful student experience.
- Offer support with the delivery of the Corporate Masters.
- Attend to all administrative and logistical duties to ensure a smooth running of the department.
- Assist participants and faculty before, during and after the program.
- Offer support to program managers/ admissions with sales related duties: Represent IE at promotional events (master classes, fairs, etc.); Attend to all administrative duties to ensure a smooth running of the commercial activities; Participation in the management of onboarding processes, as well as
- Take responsibility for corporate special program components, areas, initiatives and projects.
Qualifications
- A Master’s Degree is strongly preferred.
- Bilingual, or advanced proficiency, in English and, Spanish (written and oral).
- A minimum of 3 years of professional experience is required.
- International experience is strongly preferred.
- Strong project management capabilities.
- The candidate will demonstrate solid customer management skills, ability to work under pressure, and high level of accountability.
- Experience in multi stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
- Experience in global management education, or working with business schools, is a plus.
- Candidates must possess a valid EU work permit
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