Senior Product Manager, Smart Security

Our hive, headquartered in Toronto, is looking for a Senior Product Manager to help lead the evolution of ecobee’s Smart Security business – shaping how our devices and services come together to deliver a seamless, high-value customer experience. Our Smart Security business is building a holistic home monitoring portfolio: doorbells, cameras, sensors, and security services and features (including professional monitoring) that are powered by a scalable platform and ecosystem.

You will bring deep experience in building and shipping hardware products, alongside a strong understanding of how those devices power differentiated service experiences. You’ll partner closely with Hardware Engineering, Firmware, Mobile, Backend, Design, Data, and go-to-market teams to define and deliver integrated solutions that drive both customer value and business outcomes – especially across activation, engagement, and subscription growth.

You’ll operate as a senior product leader – owning complex, cross-functional problem spaces, setting direction across devices and services, and driving clarity in ambiguous, high-stakes decisions. This role sits at the intersection of physical products and digital experiences, requiring strong systems thinking and the ability to connect technical capabilities to customer and commercial impact.

At ecobee, Product Managers are expected to operate as builders, storytellers, and stewards of the business: we stay deeply connected to customer needs and delivery realities, we clarify and communicate the value of what we’re building, and we take ownership for outcomes over the full product lifecycle.

[For Toronto/GTA Candidates only] This role follows a hybrid schedule, with in-office work required on Wednesdays and Thursdays to support collaboration, and flexibility to work remotely for the remainder of the week.

As Senior Product Manager at ecobee, you will:

Own and execute product initiatives focused on service growth and customer experience , including onboarding, conversion, engagement, and retention.

Contribute to the development of integrated device + service experiences , ensuring hardware capabilities are effectively translated into customer value.

Partner with cross-functional teams (engineering, design, data, marketing) to deliver product improvements across both digital experiences and device interactions .

Drive product discovery efforts – conducting customer research, analyzing data, and identifying opportunities to improve the end-to-end user journey.

Define clear product requirements and success metrics and support delivery from concept through launch and iteration.

Analyze product performance and customer behavior to identify insights, prioritize opportunities, and inform roadmap decisions.

Support go-to-market efforts, including feature launches, messaging, and experimentation to improve funnel performance.

Collaborate closely with device teams to understand constraints and opportunities and help shape cohesive cross-product experiences.

Bring a strong ownership mindset – proactively identifying problems, proposing solutions, and driving execution.

Embody ecobee’s expectation that PMs are builders, storytellers, and stewards – staying close to delivery, clarifying product value and narrative, and owning end-to-end outcomes across the lifecycle.

4–7+ years of product management experience, with a strong foundation in digital products, services, or growth-focused roles .

Demonstrated ability (or strong interest) in working across both services and devices , with curiosity to learn hardware-driven product development.

Proven experience designing, launching, or evolving subscription models, including pricing, packaging, entitlements, migrations, renewals, and lifecycle management.

Strong cross functional leadership skills, with experience partnering closely with Engineering, Design, Legal, Finance, Data, and Customer Support.

Demonstrated ability to make trade offs between customer value, revenue, compliance, and operational complexity in subscription or services contexts.

Strong analytical skills – comfortable using data to inform decisions and measure success.

Comfortable working in a fast-paced, ambiguous environment with evolving priorities.

Growth mindset – eager to learn, take on new challenges, and expand scope over time as the business evolves.

Bonus: Experience working on hardware or device-integrated products (e.g., IoT, consumer electronics, connected devices).

Just so you know: The hired candidate will be required to complete a background check.

Round 1: 30-minute phone/video call with a member of our Talent Acquisition team

Round 2: 45-minute virtual interview with the Hiring Manager to assess background, product experience, and overall fit for the role

Round 3: 60-minute virtual interview with the Cross Functional team to evaluate technical depth and collaboration skills

Final: 60-min case study presentation with the leadership team to review strategic thinking, product vision, and problem-solving approach