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Senior Product Manager, Smart Security (12 month Contract)
ecobee
Toronto, CAN
Contract
Senior
Hybrid
Today
Product ManagementHardware Product DevelopmentSubscription ModelsCross functional LeadershipData AnalysisCustomer Research
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Product ManagementHardware Product DevelopmentSubscription Models
About the Role
ecobee is hiring a Senior Product Manager for a 12-month contract to lead the evolution of its Smart Security business, shaping integrated device and service experiences. The role involves owning product initiatives for service growth, driving product discovery, and collaborating with cross-functional teams.
Key Skills for This Role
Product ManagementHardware Product DevelopmentSubscription ModelsCross functional LeadershipData AnalysisCustomer Research
Responsibilities
- Own and execute product initiatives focused on service growth and customer experience, including onboarding, conversion, engagement, and retention
- Contribute to the development of integrated device + service experiences
- Partner with cross functional teams to deliver product improvements across digital experiences and device interactions
- Drive product discovery efforts – conducting customer research, analyzing data, and identifying opportunities
- Define clear product requirements and success metrics and support delivery from concept through launch
- Analyze product performance and customer behavior to inform roadmap decisions
- Support go to market efforts, including feature launches, messaging, and experimentation
- Collaborate closely with device teams to shape cohesive cross product experiences
Requirements
- 4–7+ years of product management experience with a strong foundation in digital products, services, or growth focused roles
- Demonstrated ability or strong interest in working across both services and devices
- Proven experience designing, launching, or evolving subscription models
- Strong cross functional leadership skills
- Strong analytical skills
- Comfortable working in a fast paced, ambiguous environment
Full Job Posting
Who You'll Be Joining
- Our hive, headquartered in Toronto, is looking for a Senior Product Manager to help lead the evolution of ecobee’s Smart Security business.
- You will bring deep experience in building and shipping hardware products, alongside a strong understanding of how those devices power differentiated service experiences.
- You’ll operate as a senior product leader – owning complex, cross functional problem spaces, setting direction across devices and services.
How You’ll Make An Impact
- Own and execute product initiatives focused on service growth and customer experience, including onboarding, conversion, engagement, and retention.
- Contribute to the development of integrated device + service experiences, ensuring hardware capabilities are effectively translated into customer value.
- Partner with cross functional teams (engineering, design, data, marketing) to deliver product improvements across both digital experiences and device interactions.
- Drive product discovery efforts – conducting customer research, analyzing data, and identifying opportunities to improve the end to end user journey.
- Define clear product requirements and success metrics and support delivery from concept through launch and iteration.
- Analyze product performance and customer behavior to identify insights, prioritize opportunities, and inform roadmap decisions.
- Support go to market efforts, including feature launches, messaging, and experimentation to improve funnel performance.
- Collaborate closely with device teams to understand constraints and opportunities and help shape cohesive cross product experiences.
- Bring a strong ownership mindset – proactively identifying problems, proposing solutions, and driving execution.
- Embody ecobee’s expectation that PMs are builders, storytellers, and stewards.
What You’ll Bring To The Table
- 4–7+ years of product management experience, with a strong foundation in digital products, services, or growth focused roles.
- Demonstrated ability (or strong interest) in working across both services and devices, with curiosity to learn hardware driven product development.
- Proven experience designing, launching, or evolving subscription models, including pricing, packaging, entitlements, migrations, renewals, and lifecycle management.
- Strong cross functional leadership skills, with experience partnering closely with Engineering, Design, Legal, Finance, Data, and Customer Support.
- Demonstrated ability to make trade offs between customer value, revenue, compliance, and operational complexity in subscription or services contexts.
- Strong analytical skills – comfortable using data to inform decisions and measure success.
- Comfortable working in a fast paced, ambiguous environment with evolving priorities.
- Growth mindset – eager to learn, take on new challenges, and expand scope over time as the business evolves.
- Bonus: Experience working on hardware or device integrated products (e.g., IoT, consumer electronics, connected devices).
Canada Applications
- The salary range for this role, based in Toronto, ON is between CAD 125,000 CAD 160,000 CAD.
- This role is eligible for variable compensation, including short term and long term incentives.
Work Location
- This role follows a hybrid schedule, with in office work required on Wednesdays and Thursdays, and flexibility to work remotely for the remainder of the week.
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