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Senior Product Manager
PagerDuty
Toronto, CAN
Full Time
Senior
Hybrid
1 weeks ago
Product ManagementSREDevOpsWorkflow AutomationAI/MLAuthorization Models
Free
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Product ManagementSREDevOps
About the Role
PagerDuty seeks a Senior Product Manager for AI and Automation to own product strategy and execution across the Operations Cloud. You will define the roadmap for Workflows, Actions, and agentic automation.
Key Skills for This Role
Product ManagementSREDevOpsWorkflow AutomationAI/MLAuthorization Models
Responsibilities
- Define and drive the multi year roadmap for Workflows and Actions, covering both cloud delivered SaaS and on premises deployments
- Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors
- Define the model for how autonomous SRE agents interact with automation primitives
- Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent
- Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain
- Own the customer facing surface of agentic authorization
- Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints
Requirements
- 5+ years of product management experience shipping customer facing software at scale; SaaS B2B strongly preferred
- Deep fluency in the SRE and DevOps domain
- Hands on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling
- Ability to think clearly about authorization models
- Strong technical aptitude: comfortable reading API specs, digging into telemetry
- Track record of managing ambiguous, multi stakeholder roadmaps from vision through GA
- Excellent written and verbal communication
- Familiarity with UI/UX best practices, usability testing, and interpreting user research
- Track record of building positive working relationships with engineering, UX design and teams outside of product development
- Strong customer empathy and a curiosity driven approach to learning their needs
Full Job Posting
Role Overview
- Senior Product Manager for AI and Automation at PagerDuty.
- Own product strategy and execution across our Operations Cloud SaaS and on premises automation products.
- Lead the roadmap for the agentic automation experience for autonomous SRE agents.
Key Responsibilities
- Define and drive the multi year roadmap for Workflows and Actions.
- Lead product definition for the agentic layer of PagerDuty’s automation platform.
- Define the model for how autonomous SRE agents interact with automation primitives.
- Work closely with engineering to define trust, safety, and audit boundaries.
- Partner with AI/ML teams and external model providers.
- Own the customer facing surface of agentic authorization.
- Identify and close gaps in the current platform.
Basic Qualifications
- 5+ years of product management experience shipping customer facing software at scale; SaaS B2B strongly preferred.
- Deep fluency in the SRE and DevOps domain.
- Hands on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
- Ability to think clearly about authorization models.
- Strong technical aptitude: comfortable reading API specs, digging into telemetry.
- Track record of managing ambiguous, multi stakeholder roadmaps.
- Excellent written and verbal communication.
- Familiarity with UI/UX best practices.
- Track record of building positive working relationships.
- Strong customer empathy.
Preferred Qualifications
- Experience building or shipping AI/ML powered product features, LLM integrations, or agentic systems.
- Prior work with authorization frameworks.
- Background at an observability, incident management, or ITSM company.
- Familiarity with on premises or hybrid deployment models.
- Experience with connector/integration ecosystems or low code/no code builder products.
- MBA a plus
Salary Range
- CAD 156,000 to CAD 236,000 CDN
What We Offer
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
- Paid volunteer time off
- Company wide hack weeks
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