Senior Product Manager, Charging Experience
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Key skills for this role
Role Overview
Own the future of EV driver interfaces across web and mobile applications.
Shape experiences for drivers charging at home and at public chargers.
Drive improvements in customer satisfaction, scalability, product reach, and the ChargeLab Rewards program.
Work with product managers, engineers, designers, and business stakeholders across Marketing, Support, and Operations.
Key Skills for This Role
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Company purpose
ChargeLab develops software for EV charging infrastructure and charging networks worldwide.
The company is scaling its software products to support growing demand for electric vehicle infrastructure.
Role impact
Own the future of EV driver interfaces across web and mobile applications.
Shape experiences for drivers charging at home and at public chargers.
Drive improvements in customer satisfaction, scalability, product reach, and the ChargeLab Rewards program.
Work with product managers, engineers, designers, and business stakeholders across Marketing, Support, and Operations.
Product organization
- Product teams are cross-functional and typically include a Product Manager, Product Designer, and engineers.
- Product managers own outcomes, define success metrics, analyze data, collaborate with stakeholders, and influence peers.
What you'll do
- Own the strategy and roadmap for driver-facing mobile, web, and customer white-labeled applications.
- Serve as the expert on charging experiences, consumer needs, and the competitive landscape.
- Champion the EV driver perspective and its value to commercial customer success.
- Partner with Product Operations and Engineering on analytics and reporting.
- Define and track product metrics to drive data-informed decisions.
- Improve home and public charging experiences with internal and external stakeholders.
- Collaborate with engineering, design, and business teams on product improvements.
- Drive go-to-market strategies with Sales, Marketing, and Operations.
- Refine product vision and strategy while delivering iterative improvements toward long-term goals.
Your experience
- Have 5 or more years of professional product management experience in a SaaS or consumer software company.
- Have launched and managed successful B2C mobile products.
- Demonstrate strong analytical and data-driven decision-making skills.
- Manage stakeholders and collaborate cross-functionally with finance, sales, marketing, and engineering.
- Have experience in Agile/Scrum environments.
- Have a passion for EV charging and positive environmental impact.
- Native mobile development, payments, and web analytics experience are strong pluses.
- Have a bachelor's degree in a related field or equivalent experience.
Hiring process
- ChargeLab may use AI tools to assist with parts of the hiring process, while final decisions remain with human reviewers.
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