Senior Process Transformation Consultant

Join Our Growing Business Consulting Practice – Capco Middle East

Location: Riyadh (Onsite) | Practice Area: Business Consulting | Type: Permanent

Transform complex financial services operations into simpler, stronger and more effective processes.

We are looking for a Senior Process Transformation Consultant to support to join our practice.

In this role, yu will work closely with Business, Operations, Risk and Technology teams, supporting transformation from initial assessment and process redesign through to implementation and benefits validation.

• Lead end-to-end process discovery to map operating models, diagnose inefficiencies, bottlenecks, and control gaps using structured root-cause analysis to distinguish symptoms from core systemic issues.
• Map current-state (As-Is) workflows and architect practical future-state (To-Be) processes and controls to eliminate waste, standardize operations, and drive measurable efficiency and accountability.
• Identify enterprise-wide process priorities and design, execute, and govern large-scale process improvement initiatives across all geographies, business lines, and functional teams.
• Evaluate tasks to simplify, standardize, control, or automate processes, translating operational gaps into clear business requirements and actionable implementation plans.
• Design and execute transformation initiatives while ensuring alignment with internal process standards, customer journey frameworks, and governance models.
• Define process baselines, establish key performance indicators (KPIs), and track post-implementation performance to validate intended business outcomes and ROI.
• Contribute to the overall Operational Excellence strategy, championing a culture of sustainable continuous improvement, capability building, and process discipline.