Senior Process Specialist - DB Operations

Job Title – Senior Process Specialist

Under general supervision, the associate will be responsible for accurate and timely processing of pension calculations of Low to High complexity in a multi-client environment. Associate must understand fidelity systems, learn and process financial transactions on respective client database. They should also work closely with upstream and downstream processes for the overall service to the end client / participant.

Pension calculation based on customer request received through Customer Service Group or online request.

Process various types of pension benefit requests like estimates, termination benefits and final benefits.

Benefit calculation should be performed by referring to the plan guidelines for respective clients.

Identifying the calculation related system issues and fixing the same within the defined timeliness and accuracy standards.

Provide support to internal client focusing teams (Issue Resolution, Audit & Control, Client Service Manager’s etc.)

Work towards building functional knowledge and serving as the subject matter expert on assigned clients

High quality of work with strong customer orientation.

Ensure timely completion of transaction based on the turnaround agreed on the request type

Ensure accurate and timely processing of work items

Contribute to the team environment and overall effective services provided to Fidelity’s client base

Take initiative to undergo training to enhance their individual job performance

Validating and provide inputs to update User Procedure Documentation (UPD)