Senior Process Excellence Analyst

The Senior Process Excellence Analyst is responsible for leading process excellence initiatives that enable scalable, integrated operations across Services & Monetization. This role owns the design, transformation, governance, and continuous improvement of business processes supporting Roundel, SD&M, and PG&M.

Operating at the intersection of Business, Product, Technology, and Operations, this role partners with cross-functional stakeholders to design future-state workflows for new services, establish governance frameworks, standardize operating practices, and translate evolving business needs into scalable operational capabilities.

This role has evolved to take strategic ownership of enterprise process design and workflow transformation, enabling a scalable and integrated operating model across Services & Monetization while improving execution speed, strengthening governance, reducing operational inefficiencies, and supporting increasing business complexity, new service offerings, revenue growth, and Long-Range Plan (LRP) objectives.

Own end-to-end process architecture supporting Services & Monetization initiatives.

Design scalable operating models that enable consistent execution across Roundel, SD&M, and PG&M.

Lead enterprise process transformation initiatives that improve operational maturity, efficiency, quality, and scalability.

Establish governance frameworks, standard operating procedures, and service delivery models supporting business growth.

Evaluate current-state processes and identify opportunities for redesign and automation.

Build future-state workflows that support new services, changing business priorities, and organizational scale.

Partner with Product teams to prioritize business requirements and implement scalable workflow improvements that reduce operational complexity, improve system capabilities, and support future-state operating models.

Ensure process designs balance operational excellence, business objectives, and user experience.

Serve as the primary process excellence partner across Roundel, SD&M, PG&M, Product, Operations, Technology, Finance, and other stakeholder groups.

Facilitate cross-functional alignment to define business requirements, process ownership, governance, implementation plans, and clear decision frameworks, handoffs, and accountability across stakeholder teams.

Influence strategic decisions through structured process recommendations supported by data and operational insights.

Partner closely with Product Managers to define business requirements and influence scalable system enhancements.

Translate operational challenges into product requirements and future-state workflow improvements.

Support launch readiness for new services by ensuring operational processes, governance, documentation, and stakeholder enablement are in place.

Drive successful adoption of new operating models through structured change management and communication.

Define, own, and continuously improve KPIs and operational health metrics measuring process effectiveness, operational efficiency, quality, throughput, adoption, and service performance.

Develop executive-ready dashboards and reporting that provide visibility into operational performance, risks, and improvement opportunities.

Monitor process performance and proactively recommend enhancements based on business needs, stakeholder feedback, and operational data.

Champion a culture of continuous improvement using Lean principles, process excellence methodologies, and best practices while proactively identifying operational risks and driving sustainable improvements.

5–7 years of experience in Process Excellence, Business Transformation, Operations Strategy, Program Management, Business Consulting, Process Improvement, or related analytical roles.

Demonstrated experience leading end-to-end process design, workflow transformation, operating model development, and continuous improvement initiatives.

Experience partnering across Product, Technology, Operations, and Business teams to implement scalable business solutions.

Strong knowledge of process mapping, governance models, operational excellence methodologies, and change management practices.

Excellent analytical, problem-solving, and stakeholder management skills with the ability to navigate ambiguity and influence cross-functional partners and senior leadership without direct authority.

Experience developing executive reporting, KPIs, dashboards, operational performance metrics, and presenting actionable insights and recommendations to senior leadership.

Proficiency with process documentation tools (Visio, Lucidchart, Miro), Microsoft Office Suite, business intelligence platforms, and data-driven process analysis.

Bachelor’s degree in Business, Engineering, Operations Management, Industrial Engineering, or a related discipline.