Senior Process Associate-Voice (163103)
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Role Overview
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
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Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner • Assist customers with product information, order status, and general inquiries • Maintain accurate and detailed records of customer interactions and transactions • Provide feedback to management on recurring customer issues and suggest improvements
Skill Requirements
- Excellent communication skills • Strong phone contact handling skills, including active listening skills and ability to empathize • Ability to multi-task, prioritize, and manage time effectively • Ability to build rapport and trust with customers • Previous customer support experience is an added advantage
About HCLTech
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