Senior Process Associate-Voice (163091)

Job Summary

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
• Assist customers with product information, order status, and general inquiries
• Maintain accurate and detailed records of customer interactions and transactions
• Provide feedback to management on recurring customer issues and suggest improvements

Skill Requirements

• Excellent communication skills
• Strong phone contact handling skills, including active listening skills and ability to empathize
• Ability to multi-task, prioritize, and manage time effectively
• Ability to build rapport and trust with customers
• Previous customer support experience is an added advantage