Senior Process Associate

Role overview

What you will do

• Review and investigate AML transaction-monitoring alerts at an L2 level.
• Analyze customer profiles, transactional activity, and risk indicators to detect suspicious behavior.
• Identify red flags and determine whether cases require closure or escalation.
• Prepare investigation narratives and SAR-supporting documentation.
• Work on complex cases involving unusual patterns, high-risk customers, jurisdictions, counterparties, and financial crime indicators.
• Complete investigations accurately, on time, and in line with client procedures.
• Maintain high-quality documentation for audit, compliance, and regulatory review.
• Collaborate with QA, team leads, compliance teams, and client stakeholders for calibration and process alignment.
• Participate in calibration sessions, process discussions, and knowledge-sharing forums.
• Support process improvements by identifying alert trends, documentation gaps, and control weaknesses.
• Meet productivity, quality, SLA adherence, and attendance expectations.

Required qualifications