Senior Principal Advanced Services Engineer

Responsibilities

• Job Responsibilities:
• Should have prior experience in project management with below skills (Support Engagement Preferred)-
• Resource Management: Effective team management with work assignments and getting results. Customer Management: Manage customer expectations and deliver the output Escalation Management: Manage escalations with customer or internal organization and mitigate the critical situations. Inter-team coordination: Able to communicate and drive discussions with multiple cross-functional teams. Incident and Problem Management: Effectively manage Application support projects with daily operations. Change and Release Management: Assess product upgrades, patches, customer change requests to estimate and deliver the solution. Status reporting: Able to prepare status report of projects/ critical tasks to targeted audience and drive the meetings. Presentation skills: Should have good presentation skills, able to derive insightful metrics.
• Customer Management: Manage customer expectations and deliver the output
• Escalation Management: Manage escalations with customer or internal organization and mitigate the critical situations.
• Inter-team coordination: Able to communicate and drive discussions with multiple cross-functional teams.
• Incident and Problem Management: Effectively manage Application support projects with daily operations.
• Change and Release Management: Assess product upgrades, patches, customer change requests to estimate and deliver the solution.
• Status reporting: Able to prepare status report of projects/ critical tasks to targeted audience and drive the meetings.
• Presentation skills: Should have good presentation skills, able to derive insightful metrics.
• Mandatory Skills:
• Should have more than 10 years of Oracle ERP experience.
• Should have more than 3 years of hands-on Oracle Fusion experience in Functional/Technical roles (at least one track – FIN/SCM/HCM or FMW)
• Should have excellent verbal and written communication skills
• Should have critical thinking capabilities , ability to guide the team to provide solutions and also resolve issues