Senior Policy & Operations Manager - Public Sector, Federal Civilian

BDO is seeking a Business Process SME to support project delivery activities for civilian agencies. This role will provide significant subject matter knowledge in project management across various solution, process improvement, or initiative areas. These areas could also include: operations, compliance activities, finance, information technology; policies and procedures; defining, documenting, and mapping requirements and new processes; identifying gaps in existing processes; and creating guidelines and SOPs. The ideal candidate will have knowledge and experience in the following: overseeing a range of improvement, transformation, or remediation efforts across various organizational units and stakeholders; industry accepted automation tools and techniques to manage and support improvement efforts; Change Management; Strategic Planning; technology transformations and modernization efforts; Organizational Assessments; and Workforce Planning and Innovation. This role will interface with various client contacts on project issues and will provide status updates and reports and briefings to senior clients and the Contracting Officer.

• Oversees all project activities, from initial client interaction to final delivery
• Ensures strict adherence to project scope, timelines, budgets, and quality standards
• Implements effective risk management strategies to guarantee value delivery to clients, including:
• Providing regular status updates, briefings, and/or reports
• Conducting weekly meetings via Teams
• Tracking dates, risks, action items, documents, dependencies, assignments, and metrics in SharePoint, MS Planner, and/or MS To Do
• Providing daily, weekly, and monthly status updates, as appropriate, based on stakeholder level/requirements
• Managing a stakeholder matrix and document inventory
• Managing Responsible, Accountable, Supporting, Consulted, and Informed (RASCI) matrices
• Provides thought leadership that shapes our company's direction and solidifies our position as a thought leader in the industry
• Conducts regular reviews of project plans and deliverables to ensure that all work meets the highest standards and aligns with project goals
• Identifies patterns, trends, and insights through project experiences, and develops and presents strategic solutions/recommendations to improve processes, address potential risks, and enhance client satisfaction
• Manages all communication processes with the client, ensuring that their requirements and expectations are clearly understood and met, and delivers quality outputs and maintain open, honest, and proactive lines of communication
• Supports the development of short-term and long-term organizational strategies, and participates in strategic planning and ensures operational plans align with organizational goals
• Conducts research and analysis on operational effectiveness, processes, stakeholders, and more, leveraging findings to improve operations, enhance service delivery, and inform strategic decision-making
• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base
• Assists with firm practice, solution, and business development initiatives
• Supports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion
• Supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of business processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrate ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Evaluates work products for technical accuracy, deliverable quality, and overall value to the client
• Attends relevant training, business seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industry
• Supports recruiting efforts by identifying potential candidates and participating in interviews
• Supports business development meetings and/or proposal development process with guidance from Public Sector Practice leadership
• Researches industry and market trends and develops relevant presentations and materials in support of potential firm initiatives
• Cultivates growth of existing and new business
• Other duties as required

• May supervise the day-to-day workload of Public Sector direct reports related to client projects, business development, and other activities, including maintaining team productivity and review of work products
• Evaluates the performance of any Public Sector direct reports and assist in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes the annual performance evaluation for Public Sector staff as appropriate
• Serves as a mentor / career advisor to Public Sector staff as appropriate

• Bachelor’s degree, required; focus in business, information technology, or organizational assessment, preferred
• MBA or Master’s in business, information technology, or organizational assessment, preferred

• Ten (10) or more years of operational, analysis, intelligence, research, management, information technology, business, accounting, or finance experience, required
• Five (5) or more years of experience with project management, preferred
• Experience supporting a federal government client, preferred
• Experience with use of Artificial Intelligence, preferred
• Experience developing and updating policies and procedures, preferred

• Ability to obtain and maintain government agency suitability or security clearance, required
• Relevant Professional certification, such as PMP, CSM, CAPM, preferred

• Proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, required
• Advanced proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, preferred Language(s):

• Ability to be on client site and support possible project-related travel
• Ability to track and manage/prioritize multiple projects
• Ability to conduct detailed research and analysis of qualitative and quantitative data
• Ability to propose and assess capabilities of alternative solutions to meet program needs
• Strong research, analytical, and problem-solving skills
• Ability to interact effectively with people at all organizational levels within the client organization and in the firm
• Excellent verbal and written communication skills
• Ability to work independently and collaborate within a team environment and with a customer service focus
• Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations
• Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

Virginia Range: $135,000 - $165,000 Washington DC Range: $135,000 - $165,000