Senior Partnership Manager/ Team Lead (USA/Canada based)
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Key skills for this role
Role Overview
Lead Tidio's North American partner channel as it builds an early-stage partnership program.
Own partner acquisition, activation, growth, and relationship management across agency, affiliate, and ecommerce partners.
Manage approximately 20 active partners while continuing to drive new partner acquisition and team efficiency.
Report to the Chief of Staff and work with an international team.
Key Skills for This Role
Full Job Posting
Location and work model
- The role is remote and open to candidates based in Canada or the USA.
- The posting offers flexible hours.
Role overview
Lead Tidio's North American partner channel as it builds an early-stage partnership program.
Own partner acquisition, activation, growth, and relationship management across agency, affiliate, and ecommerce partners.
Manage approximately 20 active partners while continuing to drive new partner acquisition and team efficiency.
Report to the Chief of Staff and work with an international team.
Responsibilities
- Build and grow a portfolio of high-performing partners across North America.
- Source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events.
- Own prospecting, commercial conversations, onboarding, activation, and ongoing partner growth.
- Enable partners' go-to-market activities and identify expansion opportunities.
- Represent Tidio at conferences and industry events.
- Monitor partner performance and increase engagement and revenue.
- Manage and coach two Partnership Representatives across Europe.
- Own the North American partner strategy.
Requirements
- 5+ years in B2B SaaS partnerships, channel sales, or business development.
- Proven success acquiring partners through outbound prospecting and building partnerships from scratch.
- Experience working with agencies and/or ecommerce partners.
- Strong discovery, presentation, negotiation, and closing skills.
- Track record of owning a revenue target and managing a partner pipeline.
- Experience representing a company at conferences, trade shows, or industry events.
- Experience using partnership, CRM, prospecting, sales navigation, or email marketing tools.
Preferred qualifications
- Experience building or scaling an early-stage partnership program.
- Familiarity with the Shopify ecosystem.
- Experience leading a small, agile team of partnership managers or BDRs.
Compensation and contract options
- The package includes base salary plus commission.
- Contract options are B2B or contract of employment through an employer of record.
Expected outcomes
Consistently acquire new revenue-generating partners.
Manage opportunities with typical deal sizes of $30K–$100K ARR and an average sales cycle of about two weeks.
Build an engaged partner portfolio that drives new business and expansion opportunities.
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