Senior Partner Success Manager

Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy

Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes

Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation

Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth

Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue

Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

About You:

7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company

Fluency in French and English is required for frequent client interaction.

Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike

An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust

A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them

An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

Salary Range: $145,000-$165,000 CAD

Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work.

A Group RRSP & DPSP with a company match.

Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave

Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)

20 days of paid time off (PTO) annually, plus paid provincial statutory holidays

There has never been a more exciting time to be on the cutting edge of public mobility.

Ready to join the ride?