Senior Partner Solutions Engineer

Own launch readiness for assigned partners, ensuring all technical requirements are met before they go live with Gist Answers

Own end-to-end technical onboarding for new partners, including content ingestion, widget configuration, prompt tuning, and AI answer optimization

Present product capabilities and customization options, educating partners on optimal setup and launch best practices

Guide partners through the self-service console or provide white-glove support by configuring widgets (corpus, style, colors, suggested questions, etc.)

Identify opportunities to go above and beyond to deliver an exceptional launch experience (e.g. selecting widget colors that match a partner's brand)

Conduct QA internally and with partners to ensure successful launches

Create, test, and validate partner widget implementations and embed code prior to launch

Coordinate technical launch timelines with partners, Engineering, and Strategic Partnerships to ensure smooth go-lives

Triage signed-but-not-yet-live partners: assess readiness, identify blockers, and determine the right path forward in collaboration with the Partnerships team

Serve as first responder for partner-reported issues by reproducing bugs, validating AI answer quality, diagnosing widget installation and configuration issues, and resolving problems independently where possible before escalating to Engineering with clear, reproducible bug reports

Own end-to-end partner communication around technical support; maintain strong SLAs so that partners never feel issues are falling through the cracks

Serve as the technical liaison between partners and Engineering to resolve implementation and configuration issues

Proactively spot-check partner configurations after console updates to catch regressions before partners notice

Evaluate and optimize AI answer quality—including relevance, tone, formatting, suggested questions, and partner-specific behavior—to ensure each partner delivers the best possible reader experience, and recommend configuration improvements accordingly

Collaborate with Data & Operations and Strategic Partnerships on periodic partner audits to identify configuration gaps, engagement trends, and optimization opportunities

Work directly with partners to implement configuration changes that improve engagement performance

Build and maintain internal sources of truth for partners’ onboarding statuses and configurations, intended for project tracking and cross-functional visibility

Maintain onboarding materials: implementation guide, partner-facing playbook, and product menu (what’s available, how to configure it)

Document partner configurations, implementation decisions, and troubleshooting procedures to improve consistency and scalability

Become the internal subject matter expert on partner implementations, routing issues to the appropriate teams and sharing implementation knowledge across Partnerships, Product, Design and Engineering

Identify recurring implementation challenges and technical pain points, partnering with Product, Design and Engineering to improve the platform and reduce future support burden

Collaborate with Engineering on console feature rollouts, ensuring partner configs are preserved

Experience in a Solutions Engineer, Implementation Engineer, Technical Account Manager, Product Support, or Forward Deployed Engineer role at a B2B SaaS or media tech company

Familiarity with CMS platforms (WordPress, WordPress VIP) and web publishing workflows

Experience with content ingestion pipelines, structured data, or modern web publishing systems

Experience working with AI-powered products, including prompt tuning or configuring AI-generated outputs

What We Offer

Opportunity to work at the forefront of AI technology

Collaborative and innovative work environment

Competitive salary and benefits package

Professional development and growth opportunities

Chance to make a significant impact on the company's success

ProRata is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.

At-Will Employment: Employment at ProrataAI is at-will. This means that either the employee or the employer may terminate employment at any time, with or without cause or prior notice.

Salary Disclosure: In compliance with California law, salary information is provided to ensure transparency and fairness.

California Consumer Privacy Act (CCPA): ProrataAI complies with the CCPA. Personal information collected during the recruitment process will be used for employment purposes only.

*This open position is not eligible for Company sponsorship of a visa that would require a new H-1B visa petition that is subject to the $100,000 payment requirement announced in the Presidential Proclamation titled “Restriction on Entry of Certain Nonimmigrant Workers,” dated September 19, 2025 (or any extensions or modifications of the Proclamation).