Senior Partner Portfolio Manager

• Design and deliver engaging training sessions on implementation practices, product updates, and process changes. ( Timezone and region specific )
• Co-develop scalable enablement materials including onboarding guides, playbooks, and how-to documentation.
• Track and report on regional partner engagement with training materials and sessions.

• Maintain close alignment with the product team to stay informed on releases, feature changes, bugs, and betas
• Cascade product updates to partners in a timely and structured manner to reduce disruption and improve adoption.
• Gather structured feedback from partners and surface it back to internal stakeholders to help guide product development.

• Monitor the implementation pipeline and partner capacity to anticipate resourcing needs.
• Liaise with internal teams to plan for upcoming demand or partner ramp-ups.
• Co-develop and track KPIs such as onboarding completion rates, implementation timelines, partner satisfaction, and escalation trends.

• Lead or participate in Quarterly Business Reviews (QBRs) with strategic partners to review performance, surface challenges, and plan ahead.
• Recommend and implement process improvements to make the partner experience more consistent and scalable.
• Maintain and improve partner related performance and program health.

• 4+ years experience in partner management, implementation support, product ops, or a similar cross-functional SaaS role.
• Strong communication and relationship-building skills with the ability to work across cultures and time zones.
• Experience supporting partners or customers in the EMEA region.
• Proficiency with project coordination tools.
• Comfort working in fast-moving environments with cross-functional dependencies.
• Experience with product feedback workflows, enablement content development, or channel programs.

Nice to Have

• Experience in a high-growth B2B SaaS environment.
• Background in implementation, professional services, or technical onboarding.
• Experience designing scalable partner processes or enablement frameworks.
• Exposure to product release cycles, beta programs, or technical documentation.

Increased efficiency in partner-led implementations

• Reduction in average implementation time
• Decrease in escalations due to implementation challenges

Higher enablement adoption rates and improved partner proficiency

• Percentage of partners completing onboarding/training within the first X days
• Number of partners achieving program certification
• Partner engagement rates with enablement materials

Improved tracking of partner-delivered projects, hours, efficiency, and budget adherence

• Number of projects delivered on time and within budget
• Partner-reported implementation hours vs. expected hours
• Partner customer activation and adoption monitoring
• Scorecard system operationalized for implementation adherence and performance

Enhanced feedback mechanisms that drive meaningful product improvements

• Number of product feedback submissions categorized and actioned
• Transparency / percentage of partner feedback incorporated into product roadmap

Strengthened collaboration across product, customer success, support, and operations teams

• Number of cross-functional meetings held to align on partner-related initiatives
• Frequency of partner enablement updates shared with internal teams

Clear, structured communication of product updates and training to partners

• Number of product update sessions conducted per quarter
• Percentage of partners engaging with product updates
• Reduction in partner support inquiries related to product updates

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