Senior Partner Operations Manager, EMEA

Manage and support the EMEA deal-registration lifecycle from submission through qualification, conversion, expiration, and reporting.

Monitor queues, aging, ownership, and SLA performance.

Partner with PBMs and AEs to improve submission quality, partner communication, and opportunity conversion.

Support consistent application of deal-protection, conflict-resolution, and attribution rules.

Maintain accurate partner activity and pipeline data across Salesforce and partner systems.

Deliver insights for pipeline reviews, QBRs, planning, and executive reporting.

Coordinate partner onboarding, contracts, portal access, user administration, records, and approvals.

Reduce time to readiness through clear workflows, ownership, and escalation paths.

Support regional enablement, certifications, training, webinars, and partner communications.

Track activation through portal usage, certifications, deal registrations, and first-deal progress.

Maintain accurate partner contacts, hierarchies, tiers, ownership, and route-to-market classifications.

Improve partner self-service through practical documentation and portal resources.

Own EMEA partner reporting across pipeline, deal registrations, closed-won ARR, engagement, enablement, and operational risks.

Establish consistent regional filters, fiscal definitions, classifications, and attribution rules.

Certify QBR data and document assumptions, gaps, and follow-up actions.

Provide concise insights into performance drivers, risks, and areas requiring intervention.

Adapt global processes for regional business, language, contracting, procurement, and compliance requirements without creating disconnected local systems.

Within your first 90 days, you will:

Assess EMEA partner workflows, systems, data, reporting, and key relationships.

Baseline volume, response times, backlog, aging, access issues, and escalation patterns.

Establish clear intake, ownership, escalation, and operating-review processes.

Recommend improvements to onboarding, portal adoption, deal conversion, reporting, and partner self-service.

Long-term success will include stronger deal-registration performance, faster partner onboarding, more reliable pipeline and revenue reporting, improved partner activation, fewer operational exceptions, and consistent adoption of global workflows across EMEA.

4+ years of experience in Partner, Channel, Revenue, or Sales Operations.

Experience supporting partner ecosystems across multiple EMEA markets.

Experience with partner onboarding, deal registration, partner portals, QBRs, enablement, or channel governance.

Strong understanding of partner-sourced and influenced pipeline, attribution, conversion, and closed-won reporting.

Ability to adapt global processes to regional requirements while maintaining consistent controls and data quality.

Hands-on experience with Salesforce or comparable CRM, PRM, BI, portal, or workflow systems.

Strong analytical, operational, communication, and stakeholder-management skills.

A track record of building and improving scalable processes in a fast-moving environment.

Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.

We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.