dayforce
Senior Operations Manager
Intouchcx
Winnipeg, CAN
Full-time
Senior · 5+ years experience
Onsite
CAD 65000-75000 yearly / year
Discovered 2 days ago
Free
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Are you looking for an exciting new challenge?
IntouchCX is looking for you!
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders.
By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners.
Our ideal candidate is a leader with a drive to deliver extraordinary results.
This role requires a fearless attitude and a passion to contribute to our culture.
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About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will…
Ensure proper planning, staffing, and direction of operational functions
Review team performance daily to ensure optimal production is reached
Ensure proficient training and staff development is achieved across all teams
Develop and execute motivational incentives on the floor
Be responsible for ramp-up drives and goals
Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
Create action plans for continuous improvement
Ensure Service Level Agreements are met with optimum quality & service
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