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Senior Operations Manager Connectivity
Kone
Chennai, IND
Full-time
Senior · 8+ years experience
Onsite
Discovered 3 weeks ago
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KONE IT – Connectivity
We are looking for a Senior Operations Lead to drive and own the operations for KONE IT Connectivity. KONE IT Connectivity is responsible for the Global KONE Network and Network Security for our 800+ offices and provides highly critical infrastructure services to KONE offices, call centers and factories gross the globe.
Description
As a Senior Operations Lead - Connectivity, you are accountable for ensuring that IT products and platforms in your scope are secure, reliable, and continuously available for users. You are managing these products and platforms with agreed KONE IT KPI’s and service SLA’s and according to IT service support, operation and performance processes and best practices.
You lead service operations end-to-end, working closely with product teams, operations engineers, and external partners to deliver high-quality, efficient, and uninterrupted services.
You play a critical role in driving operational excellence, improving performance, and embedding Agile ways of working across the product lifecycle.
Responsibilities:
Own and run end-to-end service operations in line with ITSM processes and security/compliance requirements for the KONE Networks.
Ensure availability, performance, and stability of all products in scope
Responsible for managing the Network incident, problem, and change processes and drive operational discipline
Responsible for IT service descriptions, documentation, knowledge articles, user communication and training materials as well as proactive operational communications to relevant IT users in scope
Responsible for continuous service improvement including service quality and availability, end-user experience, security and compliance as well as cost and efficiency
Responsible for service continuity and disaster recovery readiness
Responsible for operational and tactical supplier and contract management within the scope as well as ensuring the invoicing and finances are being managed
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