Senior Operations Manager

You’ll bring a strong background in collections, debt operations or broader customer operations, ideally within a regulated environment, and be comfortable using data and insight to shape decisions, improve performance and guide strategy. And you’ll have experience designing or evolving collections approaches and operating models, understanding how to balance commercial outcomes with customer needs in more complex environments.

You’ll also be confident working across teams and with external partners, using your stakeholder management and influencing skills to drive progress and deliver results. And you’ll have a solid understanding of customer vulnerability, complaints handling and fair treatment expectations, applying this in a practical, balanced way. Strong problem-solving and change leadership capability will be key, helping you navigate challenges, align priorities and bring others with you on the journey. Experience within utilities or telecoms, particularly in regulated settings, would be a helpful advantage.

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

36 days annual leave

Holiday Purchase – perfect your work/life balance with extra annual leave

Share Schemes

Payroll Giving and Charity Matched Funding

Technology Vouchers – save more and spread the cost of your technology purchases

Electric Vehicle Schemes – to help you transition to green/clean driving

Cycle to Work scheme and Public Transport Season Ticket Loans

Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

Life Assurance (4x salary)

Access to Savesmart financial wellbeing support

Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com .

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

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