Senior Operations Manager

Own and manage a large and/or complex market or regional operations team ensuring your market hits operating metrics and consistently meets or exceeds defined KPIs

Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams

Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials

Conduct regular analysis on your region identifying trends and implementing recommendations to grow and optimize.

Define and implement an operations strategy for your region that advance the deployment and operation of our vehicles including workforce planning, P&L management, request for proposal (RFP) prep and competitor monitoring

Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment

Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders

Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority

Create a positive, inclusive, and safe workplace where people genuinely want to work

Fluent verbal and written English language skills

5+ years of work experience in operations, consulting, engineering, or similar fields Demonstrated background in driving and executing operational excellence Experienced in managing a P&L Ability to understand metrics and KPIs and the levers to pull to drive results Strong knowledge of the location in which you support Comfortability working in a warehouse setting

Demonstrated background in driving and executing operational excellence

Experienced in managing a P&L

Ability to understand metrics and KPIs and the levers to pull to drive results

Strong knowledge of the location in which you support

Comfortability working in a warehouse setting

3+ years people management experience attracting, developing and motivating warehouse staff

Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment

Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports. Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus

Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus

Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally

Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions

Relentlessly curious , always wanting to dig deeper and understand why, particularly to understand what our customers need

Detail oriented with a focus on process improvement , self motivated and energetic, with the drive and ability to learn new skills and grow with the role

Role Location: The person hired for this role must be within 1 hour of a Lime Warehouse.