Senior Operations Manager

• an international marketplace for luxury resale. We're looking for an Operations Manager in Dubai to build and scale our operations across the GCC and international markets.

• Build operational processes and logistics from the ground up; negotiate rates and SLAs with couriers (DHL, FedEx, local partners)
• Onboard and retain sellers on the marketplace; manage escalations
• Develop payment infrastructure: acquiring, payment gateways, installments (Tabby, AMEX, etc.), coordination with banks
• Handle high-value and VIP orders; ensure strong customer service and communications
• Grow partnerships, support revenue, and protect the company's reputation
• Resolve crisis situations — from late payments to operational breakdowns

What matters

• Experience in operations / e-commerce / marketplaces (luxury or fashion a plus)
• A track record of launching processes in uncertain environments; strong negotiation skills
• Understanding of logistics, cross-border shipping, and payment infrastructure
• Fluent English; Arabic / Russian a plus
• Proactive, self-driven, resilient under pressure

What we offer

• A dynamic international company in the luxury resale market
• Broad ownership and direct impact on results
• The freedom to build processes and partnerships independently