Senior Operations & Business Development Manager – Hospitality Group
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Key skills for this role
Role Overview
Lead and improve the performance of the hospitality group’s UK restaurant operations.
Work closely with ownership and manage managers, supervisors, and frontline crew.
Take hands-on responsibility for people management, operational performance, costs, profitability, and growth.
Key Skills for This Role
Full Job Posting
Role overview
Lead and improve the performance of the hospitality group’s UK restaurant operations.
Work closely with ownership and manage managers, supervisors, and frontline crew.
Take hands-on responsibility for people management, operational performance, costs, profitability, and growth.
People and operations
- Oversee staffing structures and ensure each site has appropriate management and crew levels.
- Recruit, train, coach, develop, and evaluate managers and team members.
- Address underperformance and implement improvement plans.
- Maintain standards for customer service, productivity, cleanliness, food quality, and operational compliance.
- Build accountability, performance, and teamwork across UK operations.
Financial and stock control
- Analyse sales, labour costs, food costs, gross profit, and profitability.
- Monitor food costings, recipe costs, portion control, wastage, and purchasing.
- Review supplier pricing and identify opportunities to reduce costs and improve margins.
- Oversee stock ordering and inventory management while minimising wastage and over-ordering.
- Establish KPIs including labour percentage, food cost percentage, gross margin, productivity, wastage, and sales performance.
Business growth
- Identify revenue opportunities through corporate accounts, catering, partnerships, events, and local business development.
- Develop strategies to increase sales, customer reach, and brand visibility.
- Support new openings with staffing, recruitment, training, rotas, cost controls, and operational setup.
- Provide ownership with regular performance reports and recommended actions.
Candidate requirements
- Extensive hospitality, restaurant, or F&B operations experience is essential.
- Strong experience managing large teams, managers, and frontline crew is required.
- Multi-site operational experience is highly desirable.
- Experience controlling labour costs, food costs, and operational expenditure is required.
- Strong understanding of P&L, margins, restaurant profitability, rota planning, and labour forecasting is required.
- Experience with food costing, stock management, purchasing, portion control, and wastage reduction is required.
- A UAE driving licence is an advantage.
Compensation
- Pay is AED 5,000 to AED 8,000 per month.
Work location
- The work location is in person.
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