Senior Operations Analyst/Core Systems

Design, develop, and optimize jobs, reports, letters, and automated processes.

Evaluate business processes and recommend automation and workflow improvements.

Partner with business units to understand operational needs and translate them into effective technical solutions.

Identify opportunities to improve employee efficiency and enhance the member experience through technology.

Support SymXchange and integrations with third-party applications.

Troubleshoot interfaces, data feeds, APIs, web services, and file transmissions.

Support PowerFrame Docs and microapps implementations and ongoing administration.

Assist with new technology deployments, product implementations, and system enhancements.

Maintain documentation for system configurations, procedures, jobs, integrations, and operational processes.

Provide training and technical guidance to end users and business units.

Participate in disaster recovery and business continuity planning and testing.

Ensure compliance with security requirements, operational standards, and regulatory guidelines.

We're looking for someone who:

Is highly motivated, self-directed, and resourceful.

Takes ownership of issues and drives them through resolution.

Enjoys researching unfamiliar challenges and identifying solutions independently.

Thrives in a fast-paced environment.

Has excellent analytical, organizational, and communication skills.

Builds strong relationships across departments, vendors, and business partners.

Seeks continuous improvement and proactively identifies opportunities to enhance processes and systems.

At MyPoint, you'll have the opportunity to make a meaningful impact by helping improve systems that support our employees and members every day. We offer a collaborative environment where innovation, teamwork, and continuous improvement are valued and encouraged.

You'll work alongside talented professionals who are committed to delivering exceptional member experiences while leveraging technology to create efficiencies and support future growth.

If you're passionate about core systems administration, technology innovation, automation, and problem-solving, we encourage you to apply and become part of the MyPoint Credit Union team.