Senior Officer - Services
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Key skills for this role
About the Role
Conduct audits, supervise pantry staff, manage inventory, deliver customer service, coordinate events, and support process improvements with strong communication and organizatio.
Key Skills for This Role
Full Job Posting
Overview
- Conduct regular audits and inspections across all office service areas to identify gaps and ensure compliance with standards, maintaining a high-quality and efficient work environment.
- Supervise pantry assistants to ensure adherence to food and beverage hygiene and safety standards while maintaining efficient service delivery.
- Track attendance and create duty rosters for both outsourced and permanent employees to ensure adequate staffing and smooth operations.
- Monitor and manage inventory of pantry items, liaising with internal teams to ensure timely replenishment and avoid disruptions in service.
- Create briefing calendars and conduct sessions with service staff on administrative matters and beverage preparation, if applicable.
- Execute various administrative duties, including follow-ups on messages and issues, ensuring timely and effective task completion.
- Deliver exceptional customer service to internal (employees) and external (visitors, investors, VIPs) stakeholders, ensuring a positive and professional experience.
- Collaborate with the team to ensure adherence to company-established operational and administrative policies, processes, and procedures.
- Support the implementation of improvement plans based on audits, feedback, and assessments to enhance service delivery and operational performance.
Event Coordination
- Assist the Section Head in coordinating corporate events, meetings, workshops, sales launches, and snack/beverage distribution within Company offices, Customer Care centers, and sales boutiques, ensuring adherence to company guidelines.
- Liaise with service providers, suppliers, and vendors to manage event approvals, venue setup, catering, audio/visual equipment, and other logistics to ensure optimal service quality.
- Evaluate the overall success of events, tabulating post-event data (photos, attendees, and feedback) and preparing detailed reports for continuous improvement.
- Collaborate with internal and external stakeholders to address concerns and ensure high-quality services aligned with their expectations.
- Prepare relevant reports as and when required by Section Head for providing the information to the management for making informed decisions.
- Undertake additional tasks and projects as assigned by the Section Head to support departmental and organizational goals.
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