Senior Network & Systems Engineer - Lead, OTS

Overview

Key job responsibilities

• Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities.
• Maintain critical systems uptime; serve as first escalation point for complex issues.
• Troubleshoot difficult IT problems without established SOPs; resolve incidents under time pressure.
• Demonstrate complete networking expertise: routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols).
• Plan and coordinate Change Management (CMs) and CM templates across the region.
• Lead and execute regional technical projects from conception to completion with minimal guidance.
• Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts.
• Automate manual tasks; create and improve tools that increase team efficiency.
• Manage large-scale initiatives impacting multiple sites within the region.
• Conduct root cause analysis to resolve recurring challenges and prevent future incidents.
• Lead continuous improvement efforts across processes, documentation, and tooling.
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs.