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Senior MinePlan Engineer

Hexagon
الرياض, KSA
Full Time
Senior
1 months ago
MineSightMining EngineeringTechnical SupportTroubleshootingMicrosoft WindowsMicrosoft Office Suite
Free

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MineSightMining EngineeringTechnical Support
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Position Overview

  • Hexagon Autonomous Solutions is seeking a highly skilled and detail oriented Senior MinePlan Engineer.
  • Responsible for ensuring effective operation of Hexagon Mining’s mine planning software and systems at customer sites.
  • Role involves providing high level technical support, troubleshooting complex issues, and optimising mine planning solutions.

Major Area of Responsibilities

  • Provide masterful troubleshooting to deliver solutions and answers to clients for MineSight software worldwide.
  • Adhere to schedule to support clients ensuring timely responses.
  • Work collaboratively with technical support team as primary customer contact.
  • Take ownership and responsibility for customer issues, seeing them through to resolution or escalation.
  • Participate in On Call (after hours) support activities.
  • Follow Technical Support team processes and recommend improvements.
  • Provide technical leadership and cross skill with team members.
  • Provide FAQs and self service videos as required.
  • Utilize relationships to advise sales team of potential issues and service opportunities.
  • Provide effective documentation to Product Development team and assist in capturing software issues and enhancement requests.
  • Maintain, enhance and adhere to Hexagon Mining case documentation and reporting standards.
  • Represent Hexagon Mining in a helpful, professional and courteous manner.

Knowledge, Skills and Abilities

  • Excellent computer operational and software application knowledge.
  • Advanced proficiency with Microsoft Windows and Office Suite.
  • Ability to form strong relationships with customers.
  • Strong time management and prioritization skills.
  • Ability to set and meet team and individual goals and deadlines.
  • Ability to thrive in a high pressure environment.
  • Ability to work autonomously or as part of a team.
  • Ability to manage multiple concurrent tasks.
  • Ability to rapidly grasp technical solutions, concepts and products.
  • Ability to see where systems/processes can be improved.
  • Desire to proactively expand own knowledge and share knowledge.
  • Effective problem solving and conflict resolution skills.

Education and Experience Required

  • Experience working in a mine (preferred).
  • Bachelors in mining engineering or Geology (preferred).
  • Experience with operations and/or blasting mining projects (preferred).
  • Experience / solid working knowledge with MineSight software package.
  • Experience in a technical support environment.
  • Previous consulting experience is an asset.
  • Experience with Microsoft SQL Server Database and Python Programming Language.
  • Excellent communicator, verbal and written (English) communication and interpersonal skills.
  • Experience managing ticket queues and reporting in ticket management systems.
  • Experience with bug tracking tools such as JIRA.

Travel

  • Travel (local, national and international) will be a requirement.
  • Valid Driver's License and passport or Visa (if appropriate) required.

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