Senior Microsoft Teams Voice Engineer
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Key skills for this role
Key Skills for This Role
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Microsoft Teams Voice Architecture & Engineering
Design, implement, support, and optimize Microsoft Teams Phone (Teams Voice) solutions
Serve as a key technical resource for the migration from Cisco CUCM to Microsoft Teams Voice
Design and support Direct Routing, Calling Plans, Operator Connect, and hybrid voice scenarios , as applicable
Configure, manage, troubleshoot, and optimize Session Border Controllers (SBCs)
Develop and maintain dial plans, voice routing policies, normalization rules, number assignments, and number-porting strategies
Support enterprise calling features, including Auto Attendants, Call Queues, emergency calling/E911, and related Teams voice services
Troubleshoot complex call-routing, signaling, connectivity, and call-quality issues
Use Microsoft Teams administration and diagnostic tools, including Teams Admin Center, PowerShell, and call-quality reporting tools
Assist in developing Teams Voice architecture, technical standards, migration strategies, and implementation plans
Voice Migration & Cisco Integration
Support the migration of users, locations, phone numbers, and voice services from Cisco CUCM to Microsoft Teams Voice
Work with internal teams, vendors, and other technical resources supporting Cisco CUCM, Unity Connection, CCX, gateways, and related Cisco voice infrastructure
Support SIP and voice integrations between Microsoft Teams, Cisco, SBCs, carriers, and other enterprise systems
Help identify and resolve interoperability issues during the transition from Cisco to Microsoft Teams
Contribute to migration planning, testing, cutovers, validation, and post-migration support
Help ensure operational stability of existing voice services throughout the migration
Network & Infrastructure Engineering
Assess and maintain enterprise network readiness for Microsoft Teams Voice
Work with network teams to ensure appropriate QoS, bandwidth, latency, and resiliency for real-time voice traffic
Troubleshoot voice-related network issues involving VLANs, QoS, routing, switching, firewalls, and WAN connectivity
Analyze voice quality issues involving latency, jitter, packet loss, RTP, SIP signaling, and network performance
Collaborate with network, security, infrastructure, and application teams to ensure reliable and secure voice services
Operations & Continuous Improvement
Provide advanced troubleshooting and escalation support for Microsoft Teams Voice and enterprise telephony issues
Work closely with Microsoft, Cisco, telecommunications carriers, vendors, and other service providers
Establish and maintain operational standards, monitoring, documentation, and support procedures
Develop technical documentation for architecture, configurations, call flows, dial plans, and troubleshooting procedures
Identify opportunities to improve reliability, performance, supportability, and the end-user calling experience
Provide technical guidance and knowledge sharing to other team members
Required Qualifications
- Strong hands-on experience with Microsoft Teams Phone / Microsoft Teams Voice
- Experience implementing and/or supporting Direct Routing in an enterprise environment
- Hands-on experience with Session Border Controllers (SBCs) and SIP-based voice connectivity
- Strong understanding of SIP, VoIP, RTP, TLS, dial plans, call routing, and number normalization
- Experience troubleshooting complex voice-routing, signaling, connectivity, and call-quality issues
- Experience with enterprise voice implementations, migrations, or major platform changes
- Strong networking fundamentals, including QoS, VLANs, routing, switching, bandwidth, latency, and packet loss
- Strong analytical and technical troubleshooting skills
- Ability to work effectively across infrastructure, network, security, application, vendor, and business teams
Preferred Qualifications
- Experience supporting Cisco CUCM in an enterprise environment
- Experience with Cisco Unity Connection, CCX, voice gateways, or other Cisco collaboration technologies
- Direct experience migrating from Cisco CUCM to Microsoft Teams Voice
- Experience with Microsoft Calling Plans and/or Operator Connect
- Experience with enterprise number management and large-scale number porting
- Experience with AudioCodes, Ribbon, or other enterprise SBC platforms
- Experience with Microsoft Teams PowerShell administration and automation
- Experience using Teams call-quality and diagnostic tools such as Call Quality Dashboard (CQD)
- Experience with global, multi-site, or large enterprise voice deployments
Soft Skills & Leadership Attributes
- Strong technical judgment and problem-solving skills
- Ability to take ownership of complex technical issues from identification through resolution
- Strong written and verbal communication skills
- Ability to communicate technical concepts effectively to both technical and non-technical stakeholders
- Comfortable working on complex, highly visible enterprise initiatives
- Ability to influence technical architecture, standards, and operational practices
- Collaborative approach to working with engineers, vendors, carriers, and business stakeholders
- Self-directed with a strong sense of accountability and ownership
About Kinder Morgan
Major North American energy infrastructure and pipeline operator.
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