Senior Microsoft Dynamics CRM Functional Consultant (Arabic Speaker)
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Key skills for this role
About the Role
Lead requirements gathering and functional design for Microsoft Dynamics 365 CRM, ensuring alignment with business objectives and providing training and support.
Key Skills for This Role
Full Job Posting
• Functional & Business Consulting
- Lead requirements gathering workshops with business stakeholders (Sales,
Marketing, Customer Service, Operations)
- Analyze business processes and translate requirements into functional solution
- designs using Microsoft Dynamics 365 CRM
- Prepare Functional Design Documents (FDDs), Business Requirement
- Documents (BRDs), and solution specifications
- Act as the primary functional point of contact between business users, technical
- teams, and vendors
Solution Design & Implementation
- Configure and customize Dynamics CRM modules including:
- o Sales
- o Customer Service
- o Marketing
- o Case Management
- Define business rules, workflows, dashboards, forms, views, and security roles
- Support data migration, integration requirements, and UAT cycles
- Ensure solutions align with Microsoft best practices and client business
- objectives
Project & Stakeholder Management
- Support or lead CRM project delivery from discovery through go-live
- Coordinate with technical consultants, developers, and QA teams
- Provide regular status updates and manage functional risks and dependencies
- Conduct solution walkthroughs and sign-off sessions with senior stakeholders
Training & Support
- Deliver end-user training sessions and create user guides/documentation
- Provide post-implementation support and continuous improvement
- recommendations
- Act as a trusted advisor for CRM roadmap and enhancements
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