Senior Manager, Workplace Experience

Our core values of collaboration, openness, respect, and empowerment are more than just words – they are the guiding principles that shape every aspect of our work.

While regular office presence is essential, we offer flexible work arrangements to support your needs.

Committed to fostering diverse and inclusive workplace for all.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook .

About the role

With your skills and experience, you can contribute to the millions of ways we are enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

The Senior Manager, Workplace Experience leads the strategic direction of workplace, accommodation and organisational resilience initiatives across the Ministry of Health and co-located agencies. The role drives the design of contemporary workplaces, workplace experience outcomes, organisational preparedness and business continuity capability to support the delivery of NSW Health priorities.

The role is responsible for driving long-term workplace strategy, workplace experience initiatives, technology-enabled solutions, data-driven decision-making and organisational resilience, supported by expertise in workplace and facilities management. The position also leads the strategic governance, planning and continuous improvement of the Ministry of Health’s Business Continuity Management framework, ensuring organisational preparedness, resilience and continuity of critical services, while aligning workplace and continuity outcomes with organisational objectives and whole-of-government priorities.

Provide leadership and expert advice to executives and senior stakeholders on workplace strategy, organisational resilience and future workforce accommodation requirements.

For more information, please read the full Role Description .

What you will be doing

Lead and deliver the Ministry's workplace experience strategy, ensuring alignment with organisational objectives, workforce needs and contemporary workplace and facilities management practices.

Lead and develop a multidisciplinary team responsible for workplace experience, facilities, accommodation, front-of-house, events and business continuity functions, building capability and fostering a high-performance, customer-focused culture.

Provide strategic oversight of workplace accommodation, facilities, front-of-house and events services, driving integrated outcomes that enhance employee experience, operational effectiveness and organisational performance.

Lead future workplace planning, including accommodation, workplace design, technology enablement, flexibility initiatives and co-location opportunities to support a modern, adaptable and productive workforce.

Establish governance, performance measures and reporting frameworks, using data, insights and benchmarking to drive continuous improvement, inform decision-making and optimise workplace outcomes.

Build and maintain effective relationships with Ministry executives, NSW Health entities, government agencies, service providers and other key stakeholders, using influence and negotiation skills to drive strategic outcomes and service excellence.

Oversee vendor performance, contracts, budgets and service delivery arrangements to ensure value for money, quality outcomes and alignment with organisational priorities.

Provide strategic leadership of the Ministry's Business Continuity Management framework, ensuring organisational resilience, preparedness, risk management and compliance, while fostering a culture of accountability, innovation and continuous improvement.

We are seeking a motivated and committed individual who can support the work of NSW Health with:

Demonstrated senior leadership experience in developing and delivering enterprise-wide workplace, facilities, accommodation, workplace experience or organisational resilience strategies within a complex and highly regulated environment.

Proven experience leading and developing multidisciplinary teams, building capability, fostering engagement and creating a high-performance culture that delivers customer-focused and sustainable organisational outcomes.

Proven ability to influence and partner with executives and key stakeholders, using data, insights and contemporary best practice to drive strategic initiatives, governance, service excellence and sustainable business outcomes.

Experience leading large-scale workplace transformation, aligning workplace strategy, service delivery, technology and evolving workforce needs to optimise workplace experience and organisational performance.

Strong track record of providing strategic leadership and governance, balancing organisational resilience, risk management, compliance, customer experience and financial sustainability while fostering high-performing teams and a culture of continuous improvement.

How to apply

At The Ministry of Health, we want you to make the most of the opportunities you will get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND respond to the targeted questions below (maximum 4000 characters per question including spaces) in the questionnaire and then submit your application.

Target Questions (1-2 pages)

Describe your experience leading workplace, facilities, accommodation, or related services in a large and complex organisation. How have you improved service delivery, employee experience, or organisational outcomes?

Provide an example that demonstrates your ability to lead and develop people, while building effective partnerships with internal and external stakeholders to deliver positive organisational outcomes.

Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.