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Senior Manager, Wallet Operations
Westernunion
Sydney, AUS
Full-time
Senior · 5+ years experience
Hybrid
Discovered 2 weeks ago
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Senior Manager Wallet Operations- Sydney, Australia
Would you like to play a key role in digital wallet and associated card products? Are you interested in joining a globally diverse FinTech organization? Join Western Union as Senior Manager Wallet Operations .
Western Union powers your pursuit.
As a Senior Manager Wallet Operations, you will be responsible for overseeing and optimizing our end-to-end payment processes. This role will focus on settlement, wallet operations, chargebacks and disputes, and exception reporting, ensuring seamless financial transactions, regulatory compliance, and operational efficiency. The ideal candidate will combine strong analytical skills with deep knowledge of payment systems and a proactive approach to risk management.
Role Responsibilities
- Settlement management: Oversee daily settlement processes across multiple payment channels, ensuring accuracy and timeliness.
- Wallet operations: Manage digital wallet functionality, including funding, withdrawals, reconciliations, and user experience improvements.
- Chargebacks and disputes: Lead the resolution process for chargebacks and disputes, liaising with card networks, banks, and customers to minimize losses.
- Exception reporting: Develop and maintain robust exception reporting frameworks to identify anomalies, mitigate risks, and drive corrective actions.
- Compliance and risk oversight: Ensure adherence to regulatory requirements, internal controls, and industry best practices.
- Process improvement: Continuously evaluate workflows, implement automation, and enhance operational efficiency.
- Cross-functional collaboration: Partner with Finance, Product, Engineering, and Customer Support teams to align payment operations with business goals.
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