Senior Manager, Test & Quality Assurance

• Define and execute the global Test & Quality Assurance strategy for Professional Services, aligning quality initiatives with organizational priorities and customer delivery goals.
• Lead and develop a distributed team of Quality Engineers across the United States and Latin America, while providing functional leadership and strategic direction to quality resources within our India Center of Excellence.
• Build a cohesive global quality organization that operates consistently across multiple regions, balancing centralized governance with regional execution.
• Manage and coordinate a flexible workforce that includes full-time employees and a global network of implementation partners and contractors supporting customer deployments.
• Establish governance, standards, KPIs, and quality metrics that drive consistency, accountability, and continuous improvement across all delivery teams.
• Foster a high-performing culture focused on collaboration, innovation, operational excellence, and customer success.

• Drive the evolution of our Quality Engineering practice by championing automation-first testing strategies across the implementation lifecycle.
• Define and implement enterprise testing frameworks utilizing technologies such as: UI Automation (Playwright, Cypress, Selenium) API Testing (Postman, REST Assured, SoapUI) Performance Testing (JMeter, K6, Gatling) Security Testing (OWASP ZAP or equivalent)

• Security Testing (OWASP ZAP or equivalent)
• Develop reusable testing frameworks, accelerators, and best practices that improve delivery quality and implementation efficiency across global teams.
• Partner with Engineering and DevOps teams to integrate automated testing into CI/CD pipelines and modern delivery practices.
• Establish scalable approaches for test data management, environment strategy, and quality governance across multiple implementation programs.

• Embed quality throughout the customer implementation lifecycle, ensuring testing is an integral part of delivery rather than a final validation step.
• Partner with Professional Services leaders to standardize implementation quality across regions while maintaining flexibility to support customer-specific requirements.
• Define operational dashboards and executive reporting that measure quality, automation maturity, implementation readiness, and customer delivery health.
• Drive continuous improvement initiatives using customer feedback, delivery metrics, root cause analysis, and lessons learned.

• Collaborate closely with Professional Services Delivery, Product Engineering, Cloud Operations, Customer Success, Product Management, and the India CoE to align quality objectives across the organization.
• Influence cross-functional leaders to adopt modern quality engineering practices and automation strategies.
• Serve as the executive point of contact for testing and quality assurance, providing strategic guidance on delivery risk, quality improvements, and operational readiness.
• Build strong partnerships across global regions to ensure consistent execution, knowledge sharing, and continuous innovation.

• 10+ years of experience in Software Quality Assurance, Quality Engineering, or Software Testing.
• 5+ years leading geographically distributed engineering or quality teams.
• Experience managing teams across multiple regions, including North America, Latin America, and/or India.
• Demonstrated success leading both direct employees and contractor organizations in a global delivery environment.
• Experience building scalable operating models and driving organizational transformation across international teams.

• Deep expertise in modern Quality Engineering practices, automated testing frameworks, and enterprise testing strategies.
• Hands-on experience with: UI automation (Playwright, Cypress, Selenium, or similar) API testing (Postman, REST Assured) Performance testing (JMeter, K6, Gatling) Test management and reporting platforms
• UI automation (Playwright, Cypress, Selenium, or similar)
• API testing (Postman, REST Assured)
• Performance testing (JMeter, K6, Gatling)
• Test management and reporting platforms
• Strong programming or scripting skills (JavaScript, TypeScript, Python, or Java).
• Experience integrating automated testing into CI/CD pipelines.
• Familiarity with cloud platforms (AWS, Azure, or GCP), container technologies (Docker, Kubernetes), and modern DevOps practices.

• Experience leading Quality Assurance or Quality Engineering within a Professional Services, Consulting, or SaaS implementation organization.
• Strong understanding of enterprise software implementation methodologies and customer delivery lifecycles.
• Experience developing repeatable testing and quality processes that scale across multiple customers, delivery teams, and geographies.
• Higher education technology experience is preferred but not required.

• Strategic mindset with the ability to define vision, influence stakeholders, and execute through global teams.
• Excellent communication, collaboration, and executive stakeholder management skills.
• Proven ability to lead through influence within matrixed organizations, including dotted-line leadership relationships.
• Strong organizational, analytical, and problem-solving capabilities.
• Passion for coaching and developing talent while fostering a culture of continuous learning, innovation, and operational excellence.
• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness Headspace Care (mental health) Wellbeats (virtual fitness classes)
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with: Education Assistance Program Professional development opportunities LinkedIn Learning

• Professional development opportunities
• LinkedIn Learning

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