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Senior Manager, Technology Services
Commissionaires Ottawa
Ottawa, CAN
Full Time
Manager
Onsite
1 weeks ago
Microsoft 365AzureITILNISTCIS ControlsPIPEDA
Free
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Microsoft 365AzureITIL
About the Role
Commissionaires Ottawa seeks a Senior Manager, Technology Services to lead the planning, delivery, and improvement of enterprise technology. This role oversees cloud platforms, business applications, product lifecycle, and Service Desk operations, ensuring reliability, security, and alignment with organizational goals.
Key Skills for This Role
Microsoft 365AzureITILNISTCIS ControlsPIPEDA
Responsibilities
- Lead, mentor, and manage a multidisciplinary Technology Services team
- Oversee lifecycle, integration, and optimization of enterprise applications (finance, HR, payroll, scheduling, CRM, client portals)
- Own end to end product lifecycle management for internally developed and customized software
- Advance cloud and infrastructure modernization (Microsoft 365, Azure, SaaS) driving automation, standardization, resilience, and DevOps/CI/CD practices
- Implement and mature ITIL based service management practices (incident, problem, change, knowledge)
- Ensure compliance with cybersecurity frameworks and privacy legislation; oversee risk assessments, security testing, incident response, and DR/BCP planning
- Partner with business leaders to support operational efficiency, data driven decision making, and adoption of new technologies
- Oversee vendor and partner relationships, ensuring contract performance, cost effectiveness, security and privacy compliance
- Contribute to technology budget planning, forecasting, and ROI analysis
Requirements
- Minimum 12 years' experience in IT management leading multidisciplinary teams
- Minimum 5 years of experience in a Product Manager role leading SDLC for products released to customers
- Experience with enterprise applications, cloud platforms (Microsoft 365, Azure), SaaS tools, and ITIL based service management
- Strong knowledge of cybersecurity frameworks (NIST, CIS Controls), privacy legislation (PIPEDA, Law 25), and IT governance
- Strong understanding of Agile frameworks (Scrum or Kanban) and DevOps/CI/CD practices
- Undergraduate degree in Computer Science, IT, Software Engineering, or equivalent
- ITIL certification and cloud certification (Azure, AWS, or Google Cloud) required
- Must be able to obtain and maintain a Government of Canada Secret Level Security Clearance
- English essential; French considered an asset
Full Job Posting
Overview
- Commissionaires Ottawa is modernizing its technology environment. We are seeking a Senior Manager, Technology Services who will provide leadership in the planning, delivery, and improvement of our enterprise technology environment.
- Reporting to the Chief Information Officer, this role is responsible for ensuring that cloud platforms, enterprise business applications, product life cycle, and Service Desk operations are reliable, secure, and aligned with organizational objectives.
What you will be doing
- Lead, mentor, and manage a multidisciplinary Technology Services team, strengthening service delivery, clarifying roles, and building a culture of accountability, collaboration, and continuous improvement
- Oversee the lifecycle, integration, and optimization of enterprise applications (finance, HR, payroll, scheduling, CRM, client portals), ensuring they are secure, scalable, and aligned with business needs
- Own end to end product lifecycle management for internally developed and customized software — from concept through design, build, testing, deployment, and retirement; lead and mentor development staff
- Advance cloud and infrastructure modernization (Microsoft 365, Azure, SaaS) by driving automation, standardization, resilience, and DevOps/CI/CD practices
- Implement and mature ITIL based service management practices (incident, problem, change, knowledge), improving user experience, service consistency, and performance metrics
- Ensure compliance with cybersecurity frameworks (e.g., NIST, CIS Controls) and privacy legislation (PIPEDA, Law 25); oversee risk assessments, security testing, incident response, and DR/BCP planning
- Partner with business leaders to support operational efficiency, data driven decision making, and successful adoption of new technologies
- Oversee vendor and partner relationships, ensuring contract performance, cost effectiveness, security and privacy compliance, and clear accountability for service outcomes
- Contribute to technology budget planning, forecasting, and ROI analysis to support effective investment decisions
Your must haves
- Minimum of 12 years’ experience in IT management leading multidisciplinary teams, with a proven track record in digital transformation and modernization initiatives
- Minimum of 5 years of experience in a Product Manager role leading software development lifecycle (SDLC) for products released to customers
- Experience with enterprise applications, cloud platforms (Microsoft 365, Azure), SaaS tools, and ITIL based service management
- Strong knowledge of cybersecurity frameworks (NIST, CIS Controls), privacy legislation (PIPEDA, Law 25), and IT governance
- Strong understanding of Agile frameworks (Scrum or Kanban) and DevOps/CI/CD practices
- Undergraduate degree in Computer Science, IT, Software Engineering, or equivalent combination of education and experience
- ITIL certification (e.g., ITIL Practice Manager) and cloud certification (Azure, AWS, or Google Cloud) — required
- Professional security certification (e.g., CISSP, CISM) — considered an asset
- Demonstrated experience managing vendors, projects, and service delivery outcomes
- English essential; French considered an asset
- Must be able to obtain and maintain a Government of Canada Secret Level Security Clearance
What’s in it for you?
- Work for a reputable and nationally known company
- Work in a challenging and rewarding work environment
- Employer paid professional development
- A comprehensive benefits package
- Generous paid time off, holidays and sick days
- Retirement plans with company matching of employee contributions
- Employee discount programs, social outings and holiday gatherings
- Free Parking on site
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