Senior Manager - Technical Implementation & Value Realization

Target base salary: $135,000–$150,000 , depending on experience, qualifications, and location.

Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities.

Expected total compensation: $175,000–$200,000 OTE , based on achievement of performance objectives.

The compensation package also includes a meaningful equity grant aligned with the company’s stage and the scope of the role.

• Enterprise customer implementation plans.
• Customer onboarding and go-live execution.
• Implementation milestones, timelines, risks, and dependencies.
• Technical implementation coordination across customer and internal teams.
• Workflow adoption, usage tracking, customer health, and implementation risk visibility.
• ROI and value realization documentation.
• Executive-ready customer progress updates.
• Internal coordination across sales, product, engineering, AI, and customer teams.
• Post-sales process discipline, implementation handoff quality, and operating cadence.
• Expansion-signal identification and structured handoff to commercial teams.

• Convert closed-won customer commitments into structured implementation plans.
• Manage multiple enterprise customer implementations simultaneously.
• Lead customer implementation calls and drive go-live, adoption, risk, and value milestones.
• Identify blockers early and escalate clearly.
• Partner with technical teams to deliver customer workflows successfully.
• Translate customer needs into clear internal action plans.
• Capture measurable value, ROI, and customer evidence.
• Build implementation playbooks and improve post-sales execution.
• Strengthen alignment across Sales, Product, Engineering, AI, and Customer teams.
• Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders.

Within the first 90 days:

• Active customer implementations have clear owners, statuses, timelines, risks, and next steps.
• Strategic accounts have visible go-live, adoption, risk, and value milestones.
• Customer risks are surfaced before they become escalations.
• Implementation handoffs are cleaner and more consistent, and customer value and ROI evidence is systematically captured.
• Executive stakeholders have clear visibility into implementation progress.
• Post-sales execution becomes more structured, visible, and repeatable.

• 6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.
• Experience managing complex enterprise customers and senior stakeholders.
• Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation.
• Strong customer-facing communication, project management, and follow-through.
• Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems.
• Able to translate customer requirements into clear execution plans.
• Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments.

• Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology.
• Experience working with AI, computer vision, automation, or workflow platforms.
• Experience building implementation playbooks and supporting value-based customer conversations.
• Experience partnering closely with technical teams and enterprise customers.
• Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems.

• Strong executive presence and customer-facing communication.
• Structured, detail-oriented, and operationally disciplined.
• Comfortable driving accountability across customers and internal teams.
• Technical enough to understand workflows and integrations.
• Commercial enough to identify expansion opportunities.
• Proactive and comfortable creating processes where none exist.
• Able to operate across executives, operators, IT, engineering, and sales.

• Competitive medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off and company holidays.
• Remote or hybrid work flexibility, depending on location and business needs.