Senior Manager, Technical Consulting -Telecom/Comms domain (Salesforce Technical Architect exp mandatory)

Role overview

Responsibilities

• * You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Comms domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers. * You’ll be responsible for hiring, training, and mentoring our Technical Consultants on Comms so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs. * Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value * Identify and lead internal critical initiatives to grow the Communications consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise * Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs * Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap. * Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying. * Lead a project team of developers focused on driving optimized solutions for our Comms clients leveraging Salesforce Comms Cloud (not mandatory), Service Cloud, Sales Cloud, and Experience Cloud * Ensure the success of these teams while securing the highest CSAT and business outcomes * Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders * Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce * Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion