Senior Manager, System Operation and Administrator

Leads infrastructure change process for a global card authorizations environment. Ensures that change is consistently-executed, with no interruptions to service. Provides technical leadership of group incident resolution process and root cause analysis. Facilitates large changes and other high-risk activity. Manages monitoring of other teams' changes when requested.

Leads the development and support of a disaster recovery and business continuity solution, to support a critical business service. Evaluates new technology to decrease recovery times and simplify recovery solutions. Executes recovery of the production environment to an out of region facility, within contractual time frames.

Facilitates vendor relationships with major hardware and software providers, including problem management, enhancements, and support. Monitors vendor performance, products, and services. Participates in vendor events which focus on future products and services, industry trends, vendor strategic direction and similar topics. Meets regularly with internal staff to keep apprised of strategic direction and how it would be supported by current and future vendor relationships.

Collaborates and provides recommendations to executive leadership on technology related issues. Engages global internal business partners to understand their support needs and coordinate the development of infrastructure to maintain relevant services as the payments environment evolves. Communicates effectively with current and prospective clients to align business needs with technical solutions. Coaches team members to effectively engage clients and to provide industry-best technical solutions.

Not an exhaustive list; other duties as assigned.