Senior Manager, Site Reliability & Infrastructure Engineering

Lead, manage and coach group of engineers working across reliability, observability, production support, technology resilience and recovery practices.

Build a clear operating model for SRE and technology resilience ownership across application teams, infrastructure teams, cloud/platform teams, cybersecurity, operational resilience and third-party providers.

Define reliability and resilience reporting for senior leaders, including service health, SLO performance, incident trends, MTTR, alert quality, recovery readiness, open risks and remediation status.

Partner with Operational Resilience, Business Continuity, Technology Risk and Cybersecurity teams to ensure evidence, controls and remediation plans are audit-ready and aligned to regulatory expectations.

Influence engineering and operations teams to adopt reliability-by-design, automation-first and evidence-based ways of working.

Serve as a designated point of contact for material risks relating to service reliability, monitoring gaps, application recoverability, backup coverage, cyber recovery readiness, RTO/RPO gaps and vendor resilience ambiguity.

Partner with key infrastructure managed service providers to continuously improve service quality, strengthen operational performance, hold vendors accountable for meeting agreed service levels, outcomes, remediation commitments and continuous improvement targets.

10+ years of technology experience across Site Reliability Engineering, Infrastructure Engineering, Platform Engineering, Cloud, Technology resilience, Disaster recovery, Cyber recovery or related disciplines.

5+ years of experience leading & managing technical teams, with the ability to mentor engineers, set direction, manage priorities and high visible projects.

Experience with enterprise observability tooling such as Dynatrace, Grafana, Datadog or equivalent platforms.

Hands-on experience operating Rubrik or a comparable enterprise backup and cyber recovery platform, including backup policy configuration, immutable backup concepts, restore testing, recovery workflow execution, access controls, reporting, evidence capture and support for critical workloads.

Experience supporting distributed, business-critical applications across hybrid environments, including on-premises infrastructure, cloud platforms, APIs, middleware, databases, containers and SaaS/vendor-hosted systems.

Working knowledge of AWS or comparable cloud platforms, including cloud resilience, infrastructure as code, monitoring, logging, backup/recovery, identity, network dependencies and landing zone operating models.

Demonstrated experience with incident, problem, change, and release management practices across complex and/or highly regulated environments.

Knowledge of cyber recovery concepts, including ransomware recovery, clean-room recovery, isolated recovery environments, backup integrity validation and cyber incident recovery planning.

Strong written and verbal communication skills, including demonstrating proficiency in producing clear executive reporting, operational dashboards and audit-ready evidence.

Bachelor’s degree in Computer Science, Engineering, Information Systems or equivalent.

P&C insurance domain experience, Guidewire/Snowflake exposure, AWS/Rubrik/Dynatrace certifications would be considered assets.

The salary band for this position ranges from $125,000 – $175,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

Employee discount on home and auto insurance (where applicable).

Hybrid flexible work model.

This job advertisement is for a new vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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