Senior Manager - ServiceNow Development

Develop ServiceNow configurations, customizations and enhancements based on approved user stories and technical designs.

Build and maintain Service Catalog items, Record Producers, catalog variables, workflows, Flow Designer flows and approvals.

Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, notifications and scheduled jobs.

Configure forms, lists, dashboards, reports, knowledge articles and employee-facing portal experiences.

Maintain development documentation, configuration notes and deployment records.

Develop enhancements for Incident, Problem, Change Enablement, Request Management, Service Catalog, Knowledge and CMDB processes.

Support workflow automation, SLA configuration, assignment logic, notifications, templates and reporting requirements.

Assist with ITSM process improvement by translating functional requirements into platform configuration and scripts.

Configure and enhance HR Case Management, Employee Center, Lifecycle Events, Employee Journeys and HR Knowledge capabilities.

Support confidential HR workflows through proper role, group, data and access-control configuration.

Improve employee self-service through catalog design, knowledge surfacing, case deflection and digital experience improvements.

Build enterprise service workflows for Workplace Services, Facilities, Finance, Procurement, Legal and Corporate Functions.