Senior Manager, Service Design

You can demonstrate experience in human-centered design , having lead projects that leverage Human-Centered Design approaches and/or behavioural science . You have a graduate degree in psychology, behavioural economics, behavioural sciences, Inclusive Design, Data Science, other social science disciplines, or equivalent practical experience.

You’re a nurturing leader. You're passionate about developing and coaching to bring out the best in people. You’re driven by collective success and care about helping others grow. You know how to create the right environment for people to feel safe and take risks. You have a vested interest in seeing others thrive. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

You love solving complex problems. You’re a creative thinker. You understand how to navigate ambiguity and are comfortable working with abstract strategic concepts and the concrete details of completing a project.

You're passionate about people. You care deeply about building a future that is more equitable and inclusive for everyone. You’re a strong facilitator and you’re comfortable supporting collaborative sessions with cross-functional working groups. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You give meaning to data. You enjoy investigating complex problems and making sense of information, both qualitative and quantitative. You're confident in your ability to communicate detailed information in an impactful way.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.