icims
Senior Manager, Search & Discovery
REI
Seattle, USA
Full-time
Senior · 10+ years experience
Onsite
USD 125300-212900 yearly / year
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Required Skills & Experience
- 10+ years of Digital Commerce, Ecommerce, Digital Merchandising, Search & Discovery, Product Management partnership, or related experience.
- 5+ years of progressive leadership experience leading teams, influencing cross-functional stakeholders, and delivering measurable business results.
- Proven experience leveraging customer behavior data, web analytics, experimentation, and business insights to improve discoverability, customer engagement, conversion, and digital demand.
- Strong understanding of digital discovery ecosystems, including search, navigation, browse, taxonomy, product attribution, digital merchandising, , and conversion optimization.
- Demonstrated ability to develop and execute strategies that improve customer experiences while achieving commercial objectives, including demand, conversion, profitability, and customer satisfaction.
- Experience partnering with Product Management, Engineering, UX, Analytics, Merchandising, and external technology vendors to influence priorities and deliver business outcomes.
- Proven success translating customer needs, business opportunities, and operational challenges into scalable solutions, business cases, and organizational priorities.
- Demonstrated ability to establish governance, operational processes, and scalable practices that improve organizational effectiveness and customer outcomes.
- Strong leadership skills with a track record of building trust, developing talent, leading through ambiguity, and driving organizational change.
- Experience managing complex cross-functional initiatives while balancing customer needs, business priorities, and technical consideration
Preferred Qualifications
- Experience with taxonomy, information architecture, product attribution, AI-enabled discovery, or emerging digital commerce capabilities.
- Experience in omnichannel retail, specialty retail, marketplace, or large-scale ecommerce environments.
- Experience with search and navigation platforms such as Constructor, Bloomreach, Algolia, Coveo, Adobe Commerce, Salesforce Commerce Cloud, or similar technologies.
About REI
Retail16000 employeesFounded 1938
Consumer cooperative selling outdoor equipment and clothing.
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