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icims

Senior Manager, Search & Discovery

REI
Seattle, USA
Full-time
Senior · 10+ years experience
Onsite
USD 125300-212900 yearly / year
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ConstructorBloomreachAlgoliaCoveoAdobe CommerceSalesforce Commerce Cloud
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Required Skills & Experience

  • 10+ years of Digital Commerce, Ecommerce, Digital Merchandising, Search & Discovery, Product Management partnership, or related experience.
  • 5+ years of progressive leadership experience leading teams, influencing cross-functional stakeholders, and delivering measurable business results.
  • Proven experience leveraging customer behavior data, web analytics, experimentation, and business insights to improve discoverability, customer engagement, conversion, and digital demand.
  • Strong understanding of digital discovery ecosystems, including search, navigation, browse, taxonomy, product attribution, digital merchandising, , and conversion optimization.
  • Demonstrated ability to develop and execute strategies that improve customer experiences while achieving commercial objectives, including demand, conversion, profitability, and customer satisfaction.
  • Experience partnering with Product Management, Engineering, UX, Analytics, Merchandising, and external technology vendors to influence priorities and deliver business outcomes.
  • Proven success translating customer needs, business opportunities, and operational challenges into scalable solutions, business cases, and organizational priorities.
  • Demonstrated ability to establish governance, operational processes, and scalable practices that improve organizational effectiveness and customer outcomes.
  • Strong leadership skills with a track record of building trust, developing talent, leading through ambiguity, and driving organizational change.
  • Experience managing complex cross-functional initiatives while balancing customer needs, business priorities, and technical consideration

Preferred Qualifications

  • Experience with taxonomy, information architecture, product attribution, AI-enabled discovery, or emerging digital commerce capabilities.
  • Experience in omnichannel retail, specialty retail, marketplace, or large-scale ecommerce environments.
  • Experience with search and navigation platforms such as Constructor, Bloomreach, Algolia, Coveo, Adobe Commerce, Salesforce Commerce Cloud, or similar technologies.

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