Senior Manager, Project Management & Operations

• Own the day-to-day client relationship for assigned campaigns from a project delivery perspective.
• Lead regular client status meetings and provide clear updates on campaign progress, timelines, deliverables, approvals, revenue, budgets, risks, and issues.
• Develop effective working relationships with client stakeholders and ensure that project communications, expectations, and commitments are managed appropriately.
• Coordinate client inputs, decisions, and approvals required to keep campaigns moving and on schedule.
• Ensure client commitments are reflected in internal execution and delivered as agreed.
• Act as the central point of contact for project-related questions, issues, and changes, resolving matters effectively and escalating when appropriate.

• Oversee Stride’s project management function, including the project management team, project management tools, and consistent application of project practices.
• Lead, coach, and support project management team members in the effective delivery of their work.
• Establish and maintain practical approaches to project planning, tracking, reporting, risk management, and project governance.
• Ensure effective use of ClickUp and other project management tools to provide visibility into project status, deliverables, and accountability.
• Identify and implement improvements to project management practices and cross-functional workflows within established organizational and regulatory requirements.

• 8+ years of progressive experience in project management, program management, operations, client delivery, or a related discipline.
• PMP or equivalent project management certification
• Proven experience leading complex, cross-functional projects from planning through completion, preferably in a client-facing environment.
• Strong experience developing and managing detailed project plans, timelines, dependencies, milestones, budgets, and project reporting.
• Demonstrated ability to manage client relationships and communicate effectively with senior client stakeholders.
• Strong operational orientation with the ability to understand the detail, identify what needs to happen, and drive execution across multiple teams.
• Excellent organization, attention to detail, judgment, communication, and follow-through.
• Strong problem-solving skills and the ability to anticipate issues, manage competing priorities, and make sound decisions.
• Experience leading or mentoring project management resources.
• Demonstrated ability to improve processes and ways of working within established organizational and regulatory requirements.
• Strong business acumen, including an understanding of the relationship between project execution, client experience, revenue, cost, and risk.

At Stride, we support our team as valued members and offer:

• Commitment to Diversity, Equity and Inclusion throughout the employee journey,
• Employee Assistance Program with counselling and coaching,
• Talent, career and skills development,
• Health & Wellbeing activities,

Candidates offered a position must complete pre-employment checks

We are a 2026 Circle Back Initiative Gold Employer – we commit to responding to every applicant

Jumbo Interactive is a diversified, technology-enabled lottery and prize draw company operating across Australia, the United Kingdom, and North America.

Our vision is to be the heart of the world’s best winning experiences - and our mission is to create premium digital entertainment experiences that people love.

With operations across Australia, the UK, Canada and the United States, Jumbo has more than 300 employees and generated CAD 1.125 billion in Total Transaction Value in FY26.