Senior Manager, Project Management at Restaurant365 — Irvine, USA | Base Career

Lead, coach, and develop a high-performing team of Project Managers and Implementation Specialists, providing ongoing support through regular one-on-ones, goal-setting, performance feedback, and professional development planning.
Oversee project performance across a portfolio of SaaS implementation projects, ensuring on-time delivery, scope adherence, and quality standards while maintaining a consistent customer experience.
Manage resource allocation, project assignments and team utilization strategically, balancing team capacity, skill sets, and project complexity to drive effective utilization and delivery efficiency.
Ensure adherence to standardized delivery methodologies, reinforcing project governance, communication protocols, and escalation frameworks to support scalable and predictable outcomes.
Collaborate with Delivery leadership, Solutions Architects, Product, and other cross-functional partners to align on project strategies, remove blockers, and drive successful handoffs and customer outcomes.
Monitor and analyze key performance metrics—including Time to First Value (TTFV), CSAT, utilization, and project throughput—to identify trends, surface risks, and inform continuous improvement initiatives.
Serve as the point of escalation for complex project risks and customer concerns, guiding resolution strategies and ensuring stakeholder alignment throughout the project lifecycle.
Partnering with Sales on designing RFPs, scoping, and selling services.
Ability to travel up to 15%
Other duties as assigned.

8+ years of project management or delivery experience in SaaS, consulting, or professional services environments, with a proven track record of leading complex, customer-facing initiatives that drive measurable business outcomes (utilization, on-time delivery, CSAT, TTFV, project margin).
3+ years of people leadership experience, including direct management of Project Managers or Delivery Leads, with demonstrated ability to coach, mentor, and scale high-performing teams in fast-paced SaaS environments.
Extensive experience managing enterprise and multi-stakeholder SaaS implementations, including cross-functional coordination, integration management, and alignment with customer business goals.

Project management certification (e.g., PMP, PMI-ACP).
Experience in restaurant technology, hospitality SaaS, or other vertical implementation organizations.
Exposure to organizational change or cross-functional delivery programs.
Experience in high-volume implementation environments.
Experience overseeing change management at scale.
Competitive compensation package
Comp Range: $116,000 - $174,000/annually
Ability to work remote or hybrid
Comprehensive medical benefits
401k + matching

Unlimited PTO + Company holidays
Wellness initiatives
Philanthropy events
We're a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we've created is causal, collaborative, and cultivates communication

Senior Manager, Project Management

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Preferred Qualifications

• Equity Option Grant

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