Senior Manager – Professional Services

• Define, align, and enforce the business data and governance framework used to prioritize the

Enterprise team's backlog.

• Establish prioritization criteria including customer impact, revenue, retention risk, strategic

importance, effort, and alignment with company objectives.

• Define and achieve team OKRs in partnership with leadership.

• Hire, mentor, and develop a high-performing Enterprise Professional Services team.
• Foster a culture of ownership, collaboration, accountability, and customer focus.
• Drive continuous improvement in delivery processes and operational effectiveness.

• 15+ years of experience in Professional Services in customer-facing roles.
• 5+ years of people management experience.
• Proven track record of managing complex enterprise customer engagements and cross-

functional programs.

• Strong stakeholder management, communication, and project management skills.
• Experience working closely with Product and Engineering teams in a SaaS environment.
• Data-driven mindset with the ability to make prioritization and strategic decisions.

• Strong customer focus.
• Excellent collaboration and influence across teams.
• High sense of ownership and accountability.
• Ability to balance strategic thinking with execution excellence.
• Demonstrates strong work ethics and team-first leadership.