Senior Manager, Product Management - US Card Core Platforms & Servicing

Senior Manager Role Overview

Key Level Responsibilities

• Champion Human-Centered Product Discovery: Lead deep customer inquiry and qualitative/quantitative research to cultivate an intuitive "customer-back" mindset within your team. Proactively identify, define, and align cross-functional stakeholders around complex problem statements to design innovative, iterative, and high-impact solutions.
• Drive Business Strategy & Value Maximization: Own the end-to-end product roadmap and financial impacts by leveraging data-driven insights to refine investment decisions, mitigate risks, and establish robust KPIs. Continually identify new opportunities within the broader value chain to support Line of Business (LOB) and platform initiatives.
• Partner for Technological Excellence & Stewardship: Collaborate deeply with engineering and architecture teams to influence sustainable, end-state technical architecture. Balance near-term delivery trade-offs with long-term scalability, ensuring your team champions software reuse, platform modernization, and rigorous standards for security, resilience, and performance.
• Act as a Transformational & Strategic Leader: Formulate and articulate a compelling, long-term product vision that rallies executive stakeholders and partner teams alike. Serve as a trusted advisor who pushes back on stagnant perspectives, navigates complex organizational challenges with professionalism, and actively coaches, empowers, and retains top product talent.
• Basic Qualifications:
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

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