Senior Manager, Process Transformation & Large Program Management

As a senior process owner expert, this individual will lead the governance and oversight of large, multi-year process transformation programs supporting Finance Shared Services ensuring effective program delivery and cross-pillar alignment. You will be the connective tissue between executive sponsors, business leaders, and operational teams, coordinating complex initiatives that drive organizational transformation. This individual will lead transformational change in FSS and will partner with various stakeholder groups to deliver enterprise-wide transformation benefits while managing stakeholder priorities, program health, and strategic alignment across competing business objectives. This pivotal role combines strategic vision with hands-on operational expertise, positioning you to drive organizational excellence through process optimization, artificial intelligence, and automation.

Accountable for driving, transforming, and executing our future operations model, aligning our teams and processes based on new and future digital capabilities.

Work closely with process owners to support the development of key digital capabilities that will help transform our operations center.

Continuously identify and prioritize transformation opportunities leveraging artificial intelligence, robotic process automation (RPA), and digital enablers to improve client experience, streamline fulfillment processes, achieve efficiency gains and increased digitization year-over-year

Conduct cross-functional analysis with Operations and Lines of Business groups to build compelling business cases for transformation initiatives, maximizing synergies and economies of scale across the enterprise

Ensures risk identification evaluation, continuous monitoring, effective controls and escalation disciplines are in place to mitigate reputational, financial and operational risk.

Champion process improvement initiatives that increase productivity year-over-year while maintaining regulatory compliance and control effectiveness

Set up appropriate metrics to measure and track new operations adoption.

Design and deliver meaningful change management practices that enhance organization’s executions innovation.

3+ years' experience with end-to-end (E2E) process review, mapping and documentation

Background in Lean Six Sigma (LSS) or process re-engineering

Experience with large-scale data analysis

SOX Controls knowledge and financial reporting cycle experience

Interest in AI and automation solutions applied to process optimization

Job Skills

Additional Job Details

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