Senior Manager-Operations

Responsibilities

• Drive strong First Line ownership of risk and controls , partnering with business leaders to proactively identify, assess, manage, and mitigate key risks.
• Lead the review and refresh of the AEMP01 Policy , ensuring requirements remain relevant, effective, and aligned with the evolving business and risk environment.
• Lead independent PRSA/RCSA testing within the First Line , ensuring testing is robust, evidence-based, and provides meaningful assessment of control effectiveness.
• Oversee ORE and Issue Management , ensuring appropriate identification, assessment, escalation, root-cause analysis, remediation, and sustainable closure.
• Identify emerging, recurring, and systemic risk themes and translate insights into tangible improvements to the control environment.
• Serve as a key First Line representative to auditors , leading and coordinating audit engagements, walkthroughs, evidence requests, management responses, findings, and remediation activities.
• Build credible and effective relationships with senior business leaders, auditors, external stakeholders, Second Line Risk, Compliance, Internal Audit, and other control partners .
• Provide effective risk expertise and constructive challenge, influencing stakeholders to strengthen controls and achieve appropriate risk outcomes.
• Lead, coach, and develop a high-performing team of risk professionals , establishing clear priorities, accountability, and performance expectations.
• Foster a strong risk culture focused on ownership, accountability, constructive challenge, collaboration, and continuous improvement .

Minimum Qualifications

• Significant experience in First Line Risk Management, Operational Risk, Controls, Governance, Audit, Compliance, or a related discipline .
• Strong knowledge of risk and control frameworks, including risk assessment, control design and effectiveness, control testing, issue management, and remediation .
• Demonstrated experience managing complex risk and control matters and driving sustainable remediation.
• Experience leading or supporting audit engagements and effectively representing the business with auditors and other stakeholders.
• Proven people management and leadership experience , including coaching, developing, and motivating teams.
• Strong stakeholder management and influencing skills, with the ability to build credibility and effectively engage senior internal and external stakeholders .
• Strong written and verbal communication skills with the ability to articulate complex risk matters clearly and confidently.
• Strong analytical skills, sound judgment, and demonstrated ability to identify root causes and translate risk insights into practical actions.
• Ability to operate effectively in a complex environment, manage competing priorities, and deliver high-quality outcomes within established timelines.
• Bachelor's degree or equivalent relevant professional experience.

Preferred Qualifications

• Advanced degree or relevant professional qualification in Risk Management, Audit, Compliance, Finance, Business, or a related discipline .
• Professional certifications in risk, audit, controls, or related fields.
• Deep experience in First Line operational risk and control management , particularly within a large, complex, or highly regulated organization.
• Experience leading policy governance, risk and control assessments, independent control testing, and issue remediation .
• Strong track record of managing high-profile or complex audit and external stakeholder engagements .
• Demonstrated ability to identify cross-cutting and systemic risk themes and drive enterprise-level or business-wide control improvements.
• Strong executive presence with the ability to influence senior leaders, navigate challenging conversations, and represent the First Line confidently with external stakeholders.
• Proven ability to build and develop high-performing risk teams while promoting a culture of strong risk ownership and accountability.

About Company

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